Nick Sherry Email & Phone Number

Melbourne, Victoria, Australia

Responsible for the creation of a weekly staff roster and advising the People Performance Manager to create effective hiring and staff retention strategies to ensure the restaurant is adequately staffed at McDonald's Holmesglen. Additionally responsible for reviewing performance metrics to monitor and achieve labour targets.Key responsibilities and skills include those required as Shift Manager, and:• create a weekly staff roster within labour budget which meets restaurant needs to maximise top-line growth and overall profitability• work with the People Performance Manager to create effective hiring and staff retention strategies to ensure adequate staffing• analyse key labour reporting metrics to monitor and achieve labour targets• review service metrics to assist in improving overall customer experience and to drive repeat businessAchievements:• demonstrated adaptability through quickly learning how to use McDonald's cloud-based rostering software with minimal supervision to roster 1000+ hours of crew labour per week, keeping labour cost percentage within budget and maintaining adherence to strict weekly deadlines

Melbourne, Victoria, Australia

Responsible for supervising employees to deliver strong business outcomes on every shift, and for managing the store's inventory and controlling food cost at McDonald's Holmesglen. I was also responsible for overseeing and delegating planned maintenance tasks to ensure greater equipment uptime, higher product quality and lower maintenance costs for restaurant equipment.Key responsibilities and skills include those required as Shift Manager, and:• accurate inventory ordering / inventory management, ensuring delivery accuracy and product rotation• analysing food cost components including waste and food variance to set food cost targets• maintaining equipment calibration and ensuring the completion of planned maintenance tasksAchievements:• reintroduced and maintained a planned maintenance schedule for key equipment such as grills, shake and sundae machines, espresso coffee machines and grinders to ensure greater equipment uptime and product quality• consistently reduced unit variance for focus items through effective team engagement and communication, retraining and guidance of staff on preparation and equipment related procedure, e.g. reduced net inventory variance for red meat products by 16% from March '23 to April '23 following an immediate increase to cost of goods

Melbourne, Victoria, Australia

Responsible for supervising employees to ensure procedures are adhered to, and engage fellow staff to deliver strong business outcomes every shift at McDonald's Holmesglen. I was additionally responsible for responding to online customer feedback, and identifying feedback trends.Key responsibilities and skills include:• effectively planning shifts and staff positioning to deliver consistent quality, service and cleanliness to customers• setting and communicating reasonable shift targets, through to their delivery • ensuring and maintaining excellent food safety, complying with McDonald's and regulatory food safety standards• cash control• seek and action customer feedback, driving repeat business• resolving customer issues, tracking and identifying feedback trends and reporting these to the Restaurant Manager• overseeing staff training and providing feedback to ensure staff development

Melbourne, Victoria, Australia

Responsible for delivering customer service, and additionally coaching employees on McDonald's procedure and providing direction to other team members under supervision of the Shift Manager at McDonald's Holmesglen.Key responsibilities and skills include those required as Crew Member, and:• providing direction to other team members under the supervision of the Shift Manager• coaching crew in regard to McDonald's policy and procedure• delivering continued guidance to fellow Crew• communicating with the Shift Manager in regard to barriers to efficiency/production on shift

Melbourne, Victoria, Australia

Responsible for delivering customer service in the front of house and McCafe at McDonald's Holmesglen.Key responsibilities and skills include:• maintaining high standards of product quality, service and restaurant cleanliness• working in a team environment to enable fast service• customer interaction and developing customer relationships• assist in taking customer orders in a fast, friendly manner• preparing beverages including espresso beverages and desserts to McDonald's standards• following procedure and upholding workplace safety standards• POS operation and cash handling

Melbourne, Victoria, Australia

Exam Supervisor (invigilator) for Edutest, responsible for the oversight of school students completing exams.Key responsibilities and skills include:• organising examination room so that it forms a reasonable test-taking environment, and attention-to-detail ensuring all examination materials are accounted for at the conclusion of the examination• careful invigilation to ensure no student is cheating, behaving disruptively or engaging in other malpractice• promptly compiling a report for the Chief Supervisor detailing examination conditions and student behaviour

Bachelor Of Laws - Llb

Bachelor Of Commerce - Bcom

Victorian Certificate Of Education