Nick Shook, Mba, Ssgb Email & Phone Number

Indianapolis, In, Us

-Development and implementation of training strategies and processes-Ensure all new hires are properly trained and have the necessary tools to be a successful part of the team-Work with both new and senior employees to identify training needs-Ensure consistency in guest experiences through setting and maintaining brand standards-Assist with employee reviews-Guest issue resolution and identification of continuous improvement opportunities-Bartending and serving guests

-Strategic analysis and risk assessment-Process analysis and development-Presentation and verbal skill coaching-Video production-Branding strategy

-Department process development, training, and improvement.-Team workload management, prioritization, and delegation.-Project lead for critical projects with restricted timelines or out of normal process.-Daily project risk assessment.-Escalation point for project issue resolution.

-Project management of large scope and complex new business implementations.-Risk analysis of potential implementation projects.-Training and issue escalation for Implementation Specialists.

-Project management of new business implementations.-Developed project plans and monitored task status across an interdepartmental team to ensure on-time completion.-Worked with cross-functional teams for gap analysis of customer requirements to resolve issues, roadblocks, and delays.-Communicated project status to internal and external teams and provided direction and project plan adjustments.

-Managed corrective action program by performing root cause analysis and establishing action plans utilizing 5-Why, SIPOC, and other quality tools to address customer concerns.-Identified and facilitated the implementation of continuous improvement opportunities through gap analysis and trend identification.-Developed processes and maintained ISO standards via management of the document control program.-Assisted with C-TPAT, ISO, and Safety audits.-Trained Talent Development team in root cause analysis and continuous improvement.

-Assisted Program Director with marketing efforts and business planning, including public speaking and outreach projects.-Delivered quality education through the selection and training of instructors.-Taught children and adults in martial arts, anti-bullying, and anti-predator techniques.-Managed and developed employees.

- Ensure high levels of customer service.- Train employees.- Implement marketing and adapt company visual standards to individual stores.- Sales and customer experience.

- Run sales floor.- Monitor performance reporting.- Train employees.- Maintain inventory flow standards.- Employee performance evaluation.- Open and close store.- Assist in grand openings of other stores.

- Operated customer service office.- Supervised front end of the store to ensure efficiency at the cash registers.- Closed office at night and ensured all registers were audited and balanced.- Trained office clerks, cashiers, baggers, and various other positions throughout the store.- Experienced in almost every aspect of the stores operations.

Master'S Degree, Business Administration And Management, General

Bachelor Of Arts (Ba), Creative Writing

Minor in OLS (Organizational Leadership and Supervision)