Nick Simonis work email
- Valid
- Valid
Nick Simonis personal email
20 years of computer industry experience with emphasis in mass storage, technical support, and professional services.Have managed technical support and professional services divisions for Tallgrass Technologies, Exabyte Corp., StorageTek, Gresham Enterprise Storage, Dynamic Solutions International, and Brocade Communications.These positions included the following responsibilities.1. Critical situation management of high profile accounts, and developing technical
Self-Employed
-
Self-Employed Jun 2019 - Present
-
Engineering Support ManagerBrocade Communications 2014 - 2018Broomfield ColoradoManage team of SAN and IP Networking engineers (local & remote) in support of Brocade switching products for SAN and IP networks. Responsibilities include: Weekly metrics reporting, 1:1 coaching of support engineers, review call monitoring results with engineers, Queue management, CSAT root cause analysis, Escalation management, Case review & assignment, daily case hand off to next geography (follow the sun support model), After hours and weekend “Manager On Call” , Fiscal year budget planning, Hiring, more…
-
Engineering Support ManagerDynamic Solutions International Feb 2008 - Feb 2011Managed hardware/software engineering group in support of VTL (Virtual Tape Library) Appliances/Head units and associated software (Falconstor engine) installed on a Linux O/S. Responsible for Project Management and Professional Services engagements related to the installation of the VTL hardware/software in both Mainframe and Open Systems environments. Experienced in storage solution design using ethernet and fibre channel topologies. Responsible for Sugar CRM Database management/report writing, Vendor open case reviews, critical situation management, employee developmental programs / performance reviews, and overall support operations. -
Technical Operations ManagerGresham Enterprise Storage Dec 2004 - Jul 20071 Managed all aspects of technical support for Gresham Enterprise Distributape and Control Center software products including call center scheduling and coverage, case reporting and escalation, coordination with European support team, timely publication and updating of technical manuals and service bulletins, training and cross training between functions, 2 Managed all aspects of professional services including: negotiating service contracts/ statements of work with end customers and reseller accounts, scheduling services and resources for service engagements, facilitating conference calls for planning/needs assessment/or problem resolution, forecasting professional services revenues, and developed new service offerings to increase service revenues.
-
Technical Support ManagerStorage Tek /Sun Dec 2002 - May 20041 Managed team (24X7) of 14 Tier 3 level technical support technicians, providing technical /engineering support for StorageTek 9310, Powderhorn, and “L” series tape libraries. This included support for 9x40, DLT/SDLT and LTO Ultrium Tape Drives.2 Responsible for critical situation management of high profile accounts, and developing technical action plans to resolve customer issues.3 Responsible for coordinating on-site support for multi-vendor issues. 4 Managed Open Systems Hardware, MVS Hardware, and Open Systems Software groups.5 Responsible for departmental budgeting, employee annual reviews and developmental plans
-
Technical Support ManagerExabyte Corporation Jan 1993 - May 20021 Managed a team of 15 technical support specialists, providing end user/ distributor level technical support in a call center environment. 2 Developed and managed support operations for the Exabyte Eagle / Travan product line. Products supported ranged from low end QIC tape drives to high end 8mm, DLT, and LTO tape drives installed in Automated Library systems. 3 Familiar with Aspect switch w/Reflections call monitoring and reporting (metrics) software. 4 Responsible for budgeting salaries and capital equipment. 5 Managed and worked “Hands On” in Systems Integration, and Data Recovery Lab. 6 Familiar with fabric switches, hubs, routers and HBA’s required to provide physical layer connectivity. 7 Responsible for DVT on Exabyte 430 fibre ready tape Drives and Libraries. 8 Experienced with operation, test and troubleshooting Exabyte X200,X80, 430, and 218, tape libraries -
International Support ManagerTallgrass Technologies Jan 1986 - Jan 19931 Managed support operations for 28 international distributors and six subsidiaries in support of Hard Disk/Tape Drive subsystems. 2 Traveled extensively throughout Europe, Scandinavia, the Middle East, and Canada, providing product pre-sales, post-sales & technical support training.3 Extensive networking experience beginning in 1990 leading up to Novell Certification in 1993
Nick Simonis Skills
Nick Simonis Education Details
-
Missouri Institute Of TechnologyElectronic Engineering Technology
Frequently Asked Questions about Nick Simonis
What company does Nick Simonis work for?
Nick Simonis works for Self-Employed
What is Nick Simonis's role at the current company?
Nick Simonis's current role is Technical Support Management.
What is Nick Simonis's email address?
Nick Simonis's email address is si****@****ink.net
What schools did Nick Simonis attend?
Nick Simonis attended Missouri Institute Of Technology.
What skills is Nick Simonis known for?
Nick Simonis has skills like Customer Relations, Escalation Management, Professional Services Management, Storage, San, Virtualization, Operating Systems, Computer Hardware, Disaster Recovery, Process Improvement, Windows, Linux.
Not the Nick Simonis you were looking for?
-
Nick Simonis
United States -
1brogan.com -
2brocade.com, yahoo.com2 +140843XXXXX
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial