Nick Raccioppi Email & Phone Number

Palo Alto, California, United States

Sunnyvale, California

San Francisco, California

- Worked directly with our Google Cloud team by helping bridge the gap between Credit Karma’s existing bare metalinfrastructure and the new GCP infrastructure. Also wrote terraform and salt states for our GCP deployment.- Tasked with architecting and deploying a new monitoring infrastructure using Sensu (replacing OpsView), also the firstand only new infrastructure that would not be “lift-and-shifted” to GCP. This includes the Sensu cluster automation(ansible), sensu agent automation on all GCP instances, dashboards and encryption keys. Also was solely involved withthe adoption and training of each internal service team to on-board them to Sensu.- Designed a solution for migrating our existing DNS host-based caching to Google Cloud DNS, with a combination offorwarders and dnsmasq and GCP Cloud DNS meta lookups.- Participated in a monthly 24/7 on-call for all of cloud and infrastructure operations.- Worked with the security team on identifying and mitigating threats (such as Meltdown and Spectre).- Often the “go-to” person for issues due to my excellent analytical skills- Participated in a monthly 24/7 on-call for all of cloud and infrastructure.- Provided training and mentoring and teaching of best practices to junior SRE staff members

Palo Alto, California

- Create, monitor and scale operations efforts through automation and configuration management- Configuration management of (15,000+) bare-metal production systems via Puppet & Salt within our datacenter- Implementation & Design of monitoring systems ( Sensu Enterprise, Grafana/Graphite, OpsGenie, ThousandEyes, NewRelic, Datadog, SolarWinds NPM, CatchPoint )- Provide 24/7 on-call support for infrastructure and game issues- Management and configuration of F5 BigIP Load Balancers in a HA Cluster- Incident response management for all production issues

San Francisco Bay Area

- Design and implement automation using Chef for orchestration of production and development systems.- Maintain SVN & Build Tools such as Git, Jenkins, Phabricator- Manage Firewall & VPN Access to all prod/non-prod systems- Manage & respond to monitoring system alerts from Nagios, Airbrake, New Relic as well as participate in on-call via PagerDuty.- Solve problems relating to mission critical services and build automation to prevent problem recurrence, ensuring all production and non-production systems are running smoothly.- REST API programming using Python or Ruby.- Configuration hardening, assessment, and forensics on public cloud service providers (AWS, Azure, Google, Rackspace, etc.)

San Francisco Bay Area

- Migrate entire production environment from a managed hosting environment to a new co-location datacenter built from the ground up- Manage all Windows & Linux infrastructure from app to OS, on prod and test, on hardware and cloud- Implement, manage & maintain network infrastructure with emphasis on F5 BigIP Load Balancers and Juniper JunOS network equipment- Performance optimize the configuration of memcached & ElasticSearch- Automate the configuration and deployment of all linux applications- Developed monitoring of all equipment using Nagios, Zenoss and SolarWinds

Greater Atlanta Area

- Serve as technical liaison for top 25 customer base (1 million+ in revenue)- Support Unix/Linux and Microsoft based systems in a large multi-domain environment.- Perform administration of managed products such as Active Directory, Hosted Exchange (2007 & 2010) with MXLogic, Juniper Firewalls with emphasis on VPNs, Tivoli & Cristie Backups, SQL Server & - Clustering environments, SAN storage utilizing EMC PowerPath, Nimsoft Advanced Monitoring, Load Balancing, ControlScan & Cloud computing- Administer large scale virtual environments including VMWare ESX (v4 & v5) Clusters, HyperV, ZuniCore, Tier 3 Mission Critical Cloud & OnDemand Virtual Environments- F5 Big-IP Load Balancing Management, Troubleshooting & Implementation- Customer Migration and capacity planning- Support Account Directors and Customer Advocates in customer projects- Assist in inter-department communication and development from internal and customer perspective

Greater Atlanta Area

- Served as resident expert on the products supported.- Performed administration of Microsoft/IIS based machines in a large multi-domain environment. Serves as liaison and main point of contact for the Product Engineering and Development group(s), providing information regarding server health, product issues and fixes, recommendations and system performance.- Reviewed error and audit logs.- Performed system restores and form backups as necessary.- Troubleshot and analyzed cause of performance problems.- Performed preventive maintenance on servers.- Performed migrations of customer data as needed to maintain balanced loads on systems.

Gainesville, Florida Area

- Configure, deploy, and manage Linux proxy servers to 4 separate branch offices running Squid & DansGuardian for content filter and in-line ClamAV virus scanning and using group policies moved all in-house users onto them- Configure and maintain log file and log analyzers for all Linux proxy traffic and provided management reports showing user traffic when needed- Configured and deployed Citrix XenApp Servers for secure remote access of company resources and applications- Provide support to Management and all sales related departments- Maintain all phone systems (Lucent PBX, Intuity & Definity Audix Voicemail systems, ShoreTel VoIP systems)- Responsible for overseeing network security via a managed & monitored firewall and IDS system as well as deploying and monitoring Antivirus Servers in both Gainesville and Atlanta branch offices (Symantec Endpoint v11.5) as well as deploying the clients on all systems- Manage networks, computers and connectivity for all U.S. branch offices (303 users) - Gainesville, FL (175), Atlanta, GA (70), Fairfax, VA (18), and telecommuters (40)- Maintain MRTG for servers and service monitoring- Maintain Active Directory for U.S. operations

Plantation, Fl

- Plan network capacity- Maintain backups and storage systems- Technical documentation- Network security & management- Manage & troubleshoot in-office Switches / WiFi & VPN- Facilitated and maintained ample inventory of all IT equipment, peripherals, and repair supplies- Maintain vendor relationships and ordering all hardware/software- Datacenter cable runs, IVR server setups- Perform new user setups including workstations, Active Directory/Exchange accounts, VPN access, - Cisco IP Phone setup & building access via HID cards- Provided training on internal Web sites, MS Office applications, VPN software, and phone systems- Maintain Cisco IP Phone systems via Asterisk

Plantation, Fl

- Analyzed real-time network security IDS alerts received from 1000+ customers’ monitored devices, and take appropriate action real-time based on customers’ security policy- Manage SOC employees & provide training on new products and to new hires- Point of senior escalation for SOC employees and customer issues- Performed ongoing management of Linux-based customer security appliances including building, software management & upgrades, initial deployment and setup within their company's solution.- Manage & Configure NATs, IPTables Firewall, Routing Tables, In-line Website Proxy Content Filtering (DansGuardian), Anti-SPAM Configuration (SpamAssassin), IDS Configurations & Signatures (Snort), VPN Tunnels (client-to-site & site-to-site via FreeS/WAN) & tcpdump troubleshooting- Performed forensic analysis of Snort IDS security events using Activeworx Security Center, BASE/ACiD, as well as firewall, e-mail, and network traffic logs- Drafted and revising internal technical documentation related to service configuration and management- Monitored queue times of e-mail tickets and real-time IDS alerts, while prioritizing each network event based on severity- Assisted customers with new service and device deployment within their organization and provided technical support via phone and e-mail while tracking all requests through a ticketing system- Provided 24/7 on-call support to assist the SOC with technical issues outside standard business hours

Doral, Fl

- Performed administration of Linux and/or Microsoft/IIS based machines in a large multi-domain environment- Provided support on system services such as PLESK, QMail, Apache, DNS and various other services- Monitored system performance on managed servers and took action based on performance issues- Performed preventative maintenance including security updates on dedicated servers- Consoled into systems in datacenter via crash cart to assist in troubleshooting that could not be accomplished remotely- Provided technical support within an SLA to dedicated customers via inbound phone calls and the RT ticketing system

Fort Lauderdale Area