Nick Stanley Email & Phone Number

Lincoln, NE, US

Lincoln, Nebraska, United States

• Thrive on the front lines by serving as users' first point of contact, and answering calls and emails about all products and features, ranging from how-to questions to technical troubleshooting.
• Help teams and athletes win using problem solving and clear communication to help clients enhance their game and know how to use products in the best way possible.
• Listen and empathize with users using creative solutions to ensure that they have the tools needed to bring value to their teams.

Lincoln, Nebraska Area

• Monitor inbound/outbound call flows and ensures efficient distribution based on staff availability
• Monitor incoming queues and ensures representatives are available for support by real time management of representatives
• Respond to contact center routing and tool outages and other business continuity and recovery (BCRP) events
• Monitor queue to determine appropriate resource allocation to meet service level goals
• Analyze and escalate issues that may impact the business’ ability to manage call volume

Lincoln, Nebraska Area

• Answer phone calls using effective communication and problem solving to warrant a pleasant shopping experience
• Coordinate with fellow employees through timely coordination to determine the flow of online pickups
• Manage and complete 5+ online orders per shift through teamwork and store knowledge to ensure orders are completed on time

Lincoln, Nebraska Area

• Prepare 2-3 labs a day through efficient arrangement to allow students to start class on time
• Coordinate with 1+ other lab prep assistants to assure all tasks are completed
• Gather previous unit lab materials through understanding of lab equipment to store materials in proper space

Bachelor’S Degree, Business Administration And Management, General

Activities and Societies: Cornhusker Marching Band, Big Red Express Pep Band, UNL Running Club, Sports Business Association, Kappa Kappa Psi

High School