I am a dedicated IT professional with over three years of hands-on experience in system administration, IT support, and network security. I have a healthy educational background, holding an Associate of Applied Science (AAS) degree in System Administration, and a diploma in Computer Technology from Southeast Technical College. My certifications include CompTIA A+, NSE 3, and I am actively pursuing CompTIA Network+ and Security+ with a goal for getting my CCNA by end of 2024.My career has been marked by progressive responsibilities and achievements in the IT industry. At SDN Communications, I served as a Managed Services Firewall Technician, where I specialized in deploying and managing firewall solutions, providing remote desktop support, and ensuring network security. I also have experience as an IT Support Specialist, handling hardware imaging, Active Directory management, and troubleshooting a variety of technical issues.Throughout my career, I have successfully completed numerous professional projects, including laptop and AP deployments, firewall deployments, and quarterly policy audits. My ability to communicate proactively and manage customer expectations has been a significant asset, ensuring smooth and timely resolution of IT challenges.In addition to my technical skills, I bring 13 years of customer service experience and 7 years in logistics, which have enhanced my interpersonal and administrative capabilities. I am passionate about continuous learning and staying updated with the latest technological advancements to provide innovative solutions and drive organizational success.Here are a few quotes from my references that highlight my professional capabilities and work ethic:"Nick’s ability to continue to learn and expand his skillset has proven highly beneficial in a technical role due to the constant evolution of IT and Telecommunications fields over time." - Patrick Weber, Director of Network and Data Services at SDN Communications"Nick is reliable, dedicated, and eternally upbeat. He is a hardworking, top-performing IT professional." - Tammy Grinnell, Supervisor of Corporate IT at SDN Communications***See resume for more detailsIf you are looking for a dedicated IT professional with a proven track record in system administration, network security, and technical support, let's connect. I am excited about the opportunity to bring my expertise to new challenges and contribute to the success of your team.