Nick Stoker Email & Phone Number

• Manage Table Games, Slots, and Marketing at two locations
• Monitor operating expenses compared to budgeted targets and EBITDA
• Manage all site level promotions, VIP relationships, and player data
• SOPs, Policies & Procedures, and Terms & Conditions drafting
• Assist in strategic planning and quarterly budget creation

Ontario, Canada

• Managed the daily operations of Table Games and assisted Executive Hosts
• Monitored salary/hourly employees to ensure policies & procedures compliance
• Resolved conflicts and built relationships with high valued guests
• Administered disciplines and praise, drafted SOPs and Policies & Procedures
• Created daily operations and strategic reports used by all levels of management

Las Vegas, NV

• Opened Cosmopolitan’s high limit Baccarat room, Talon Club
• Assisted as Scheduler/Pencil when needed
• Coordinated scheduled breaks for Table Games Supervisors
• Supervised every game within the Table Games department
• Reported all essential and confidential information to Shift Managers

Las Vegas, NV

• Supervised Baccarat, Blackjack, Roulette, Dice, and novelty Poker tables
• Provided world-class guest service in the high limit room, Palace Court
• Coordinated scheduled breaks for Table Games Supervisors
• Hosted gaming lessons for VIPs staying at Caesars - mostly dice lessons
• Reported all essential and confidential information to Assistant Casino Managers

Las Vegas, NV

• Maintained and distributed Slot department daily revenue reports to executives
• Assisted in accomplishing department goals while creating a positive work environment
• Administered Regulation 6A and Title 31 training programs and follow-up testing
• Delivered evaluations, disciplinary coaching, and awarded excellence in job performance
• Motivated staff, provided world-class customer service, and supported company culture

Miami, FL

• Responsible for all on-board marketing and promotions for the casino
• Appeared on stage or at events to promote the casino, gaming lessons, and live tournaments
• Coordinated, promoted and hosted Blackjack, Slot, and Poker tournaments
• Cross-promoted the casino with all on-board guest services and retail outlets
• Responsible for gaming revenue, reporting all player info, and maintaining player database

Niagara Falls, Canada

• Responsible for swing shift staff and the delivery of exceptional customer service
• Ensured compliance to all government gaming regulations and company policies & procedures
• Provided world-class VIP service to high valued slot players and guests
• Hosted special marketing functions and giveaways for the Slot and Marketing departments
• Participated in committees and fundraisers, promoted company philosophy, and improved employee relations

Niagara Falls, Canada

• Maintained the integrity of all games and services provided by Table Games
• Communicated all player information to the Table Games Supervisor
• Created a fun and professional gaming experience for guests
• Dealt Baccarat, Dice, Blackjack, Roulette, and novelty Poker games
• Adhered to all government gaming regulations and company policies & procedures

• Served guests throughout their dining experience to create an upscale dining atmosphere
• Provided food, drink and menu knowledge to guests of the restaurant
• Exceeded guest’s expectations with extensive food and drink pairings
• Upsold menu items in a timely and genuine manner while increasing check averages

Associate'S Degree, Marketing

Associate'S Degree, Business Administration, Management And Operations