• Maintained positive customer relations to encourage repeat customers• Management responsibilities with directing coworkers and answering any customer complaints or questions• Ordered inventory and filled out manager paperwork when needed

• Manage customer files and use POS and customer information systems without error.• Established reputation as a quick study and reliable employee – currently used district-wide as needed, rather than confined to single store location.• Effectively promote movie bundles and memberships, resulting in being ranked in the top half of the company in sales since being hired.• Communicate with customers in a respectful and articulate manner to create a positive experience with Family Video, leading to customer loyalty and repeat business.

• Communicated between project teams to determine project priorities and employee tasks.• Determined necessary hours needed across multiple projects and reached out to contractors if more help was needed.

• Discovered and reported problems with web pages and emails to ensure their functionality upon launch, resulting in all projects being completed on time.• Tracked metrics with Google Analytics and put the data into graphs to present to project managers, which led to Studio North placing me in charge of certain sites’ metrics.• Organized existing sales data into a comprehensive format designed to analyze and project sales growth based on multiple variables.