Leading the Customer Success organization globally in an effort to deliver a best in class customer experience

Hired to fuel growth and capture market share in the rapidly changing CBD industry. Directly responsible for building & architecting the sales infrastructure, operations, strategy, and personnel.Oversee customer service operations for Physicians Grade - both B2B and B2C.In 18 months, Physicians Grade has grown from a simple e-commerce site, to one of the most widely distributed CBD brands in the world. Given the quality and capability of our products and manufacturing, we've been able to successfully land chain-wide deals with: GNC, Bloomingdales, Neiman Marcus, Nordstrom, with several more lined up for Q4 and Q1 2020. Through stringent testing and QA processes we're able to ensure the most pure and high integrity CBD products on the market. Leveraging this quality and transparency, we've also built a network of Physicians, Doctors, and Medical Facilities to positively impact the lives of patients through our industry leading CBD products.

Grow and develop a multi-million dollar portfolio of Clients across all sectors through value based conversations and selling. Oversee strategic implementation of Meltwater software with Account Managers to ensure retention and portfolio growth.

Q4 2016 Highest client retention and portfolio growth globally - "Golden Key" winnerConsult and work with key clients to ensure value is delivered from Meltwater's leading Media Intelligence platform. By leveraging these insights we're able clients to help shape strategic business initiatives.Directly responsible and oversee the success of a team of Client Success Representatives in achieving weekly, monthly, quarterly, and yearly goals.

Finished 2015 Year #2 Globally in overall Portfolio growth and retention Tasked to open Client Success office in Washington, D.C. to provide localized consultation and support to more than 1200 clients. With a strong emphasis on culture - I helped hire, train, and develop team of Client Success Representatives.Lead and managed team in achieving monthly, quarterly, and yearly goals.

Regional Product Director, Business Development

Develop hotel product in various regions such as Northeast U.S, Pacific North West, and Ski Product