Nick Talamelli Email & Phone Number

Shelley, ID, US

Pocatello, Idaho, United States

• Provides top-tier IT support to a large enterprise, serving approximately 50,000 users worldwide, ensuring prompt and effective solutions through various communication channels.
• Upholds strict security protocols by managing password changes and resets on all FBI enclaves, contributing to a secure IT environment.
• Maintains a 90% First Call Resolution (FCR) rate, minimizing escalations and improving customer satisfaction, while delivering expert technical support to customers with varying levels of computing skills.
• Utilizes HP Service Manager and other remote access tools to provide efficient and timely support directly on end-users' desktops, enabling comprehensive assistance and effective issue resolution.
• Collaborates with management to facilitate timely problem resolution, contributes to continuous process improvement, and utilizes data analysis to identify areas for efficiency enhancement in support services.

Mountain Home Air Force Base, Idaho, United States

• Directed investigations of criminal activities to include drug use/distribution, assault, fraud, theft, and internet crimes against children.
• Successfully trained and certified 200 team members on advanced investigative techniques, improving the overall capabilities of the unit.
• Managed, supervised, and mentored a 31-member team while providing customers with high-quality law enforcement and safety.
• Oversaw 52 criminal investigations conducted by a four-person team.
• Interviewed 80+ victims and witnesses and 50+ subjects in criminal investigations. Administered oaths and obtained signed statements, documented interviews on video for evidence presentation and court testimony.

Mountain Home Air Force Base, Idaho, United States

• Orchestrated verbal and practical evaluations for 225 personnel over 7 duty positions while maintaining training relevancy.
• Coordinated and evaluated base-wide exercises, dealing with security measures, community policing, and protection of Air Force resources.
• Ensured security standards compliance for physical security and resource protection.
• Headed tactics and procedures rewrite by developing 67 checklists which eliminated a 9-year training shortfall.
• Monitored on-the-job training program, evaluation trend analysis to identify individual and unit training deficiencies.

Mountain Home Air Force Base, Idaho, United States

• Managed, supervised, and mentored a 31-member team while providing customers with high-quality law enforcement and safety.
• Led the section physical fitness program for 86 personnel, enhancing overall scores by 18%: 10 excellent scores of 90 or higher.
• Significantly reduced team errors by 20% by initiating and authoring a visual reporting guide, earning the Senior Performer of the Month Award.
• Responded to building alarms, aircraft ground emergencies, vehicle accidents, security breaches, and security checks for a 3,000-person installation with 100% accuracy.
• Trained 14 employees on law enforcement procedures with a 100% pass rate, which increased operational capabilities by 10%; recognized as a top performer.

Eglin Air Force Base, Florida, United States

• Investigated crimes and incidents for 8 Air Force wings and 40 associate departments for the Department of Defense's largest installation, encompassing 724 square miles.
• Interviewed suspects, witnesses, and victims to provide unit leaders with case reports while ensuring constitutional rights are not violated.
• Conducted an investigation for theft of government property while developing informants to garner a full confession and recover $53K of critical medical equipment.
• Maintained liaison with members of the Air Forces Office of Special Investigations, the Army's Criminal Investigation Division, as well as other federal, state, and local law enforcement agencies.

Eglin Air Force Base, Florida, United States

• Directed, disciplined, and motivated law enforcement and medical professionals to maximize safety, security, and service to local and base residents.
• Observed field operations to enhance behaviors and eliminate protocol issues.
• Directed 143 emergency services calls to ensure proper safety and services were provided.

Eglin Air Force Base, Florida, United States

• Supervised and patrolled a 6,000-acre military installation.
• Safeguarded 59 F-15E aircraft valued over $4 billion dollars.
• Detected and reported illegal activities, enforced standards of conduct, discipline, and enforced laws of the Uniform Code of Military Justice.
• Dispatched law enforcement personnel to situations and incidents affecting the life, limb, and property of the military installation's 12,000-person supported community.
• Directed law enforcement patrols to control 179 responses for 45 emergencies, 101 alarms, and 52 unsecured buildings, which ensured the safeguarding of $325 million in government assets.

Mountain Home, Idaho, United States

• Successfully closed 8 real estate transactions within the first year, showcasing exceptional negotiation skills and the ability to secure favorable deals for clients.
• Built a strong network of contacts within the real estate industry, establishing relationships with lenders, inspectors, and contractors, resulting in efficient and seamless transactions for clients.
• Implemented innovative marketing strategies, including social media campaigns and targeted advertisements, leading to increased exposure for listed properties and attracting a larger pool of potential buyers.
• Conducted comprehensive market research and analysis to provide accurate pricing recommendations to clients, resulting in quicker sales and higher profit margins.
• Demonstrated exceptional customer service skills by promptly addressing client concerns and providing timely updates throughout the buying and selling process, ensuring a positive and satisfactory experience for all.