• Manage, research and support Avaya/Cisco phone system• Desktop and remote support for nearly 200 locations worldwide including remote users• Manage and deploy company-issued mobile devices including phones, tablets, and MiFis• Configure collaboration tools such as Skype for Business, Webex Meeting, and OneDrive• Build and manage software packages deployed through SCCM• Patch management for all Windows-based systems to ensure InfoSec compliancy• Manage/purchase hardware inventory including monitors/laptops/printers/misc accessories• Configure, upgrade and deploy HP/Dell/Lenovo laptops• Document procedures and inventory• Work with vendors to streamline workflow

• Desktop support the company’s two main locations in midtown Manhattan• Tickets are opened by users and managed by technicians through Microsoft SharePoint• Completed tasks and projects as assigned• Managed bi-weekly backup using Symantec Backup Exec• Deployed and managed Symantec Endpoint Protection• Set up and managed user accounts in Active Directory and Exchange• Managed Avaya phone system• Punched down phone and network jacks• Updated Technicians’ knowledge base as necessary

• Daily desktop support for entire headquarter in accordance to company policies through Magic ticketing system• Assist users in a Windows XP/7-based environment with users managed through Active Directory• Provide research and hands-on test of potential software that may assist the desktop support team• Asset management of hardware deployed throughout the MTA• Configure and troubleshoot Microsoft Outlook• Image computers using Norton Ghost• Deploy packages and updates using Novell ZENworks Patch Management with lite VBScript• Work with technicians in other departments to resolve network, e-mail, firewall, among other issues• Troubleshoot and assist clients with any questions/issues regarding MS Office• Set up laptop and projector for meetings including any needs such as Internet access or drive access• Deploying and troubleshooting HP LaserJet local and network printers• Rack and cable management on servers including labeling and airflow planning• Prepare and deploy Dell workstations as needed• Build a knowledge base for the desktop support team• Coordinate with mailroom to receive any hardware deliveries including PCs, printers, servers and racks

Deployed upgrade of PCs for various sitesSet up and configured network according to the client's needsInstalled various peripherals including laser printers and scannersKept inventory of each computer set up including their properties such as IP address, gateway, computer name, and model numberGathered information on and set up various appointment dates for remote sites