Executive director for county district library system, consisting of 8 locations across Ross County, Ohio, serving a population of 79,000 with an annual budget of approximately $5,000,000. Oversees staff of 51 (43 FTE), including direct supervision of 10 managers and department heads. Oversees all library operations; including services and programs delivered to patrons, staff training and development, human resources management, workflow and materials handling, materials selection and collection development, technology planning and infrastructure, marketing and digital presence, facilities management and improvement, development of library policy and long-term planning, and annual budgeting process. Serves as public face of the library, interacting with citizens, businesses, community organizations, and elected officials to identify community needs, establish partnerships, and promote library services.

Manages division of 44 staff (29 FTE), including direct supervision of 3 management staff, overseeing circulation of 1.2 million items annually and maintenance of collection of 100,000 volumes over three floors and four subject divisions at Main library. Serves as head of circulation services for library system, working closely with administration and management throughout the system to create, review, and update policies and procedures. Works closely with finance, communications, technical services, and information technology departments to ensure that front-line customer service workflow and circulation policy and procedure is accounted for in any system projects and initiatives. Works with all levels of staff throughout the system to define and interpret circulation policy, including convening and chairing regular meetings of location circulation leadership. Answers circulation-related concerns for customers on behalf of administration.

Managed Circulation services at the Gahanna branch library. Directly supervised 12 front line customer service staff and a subordinate supervisor of 14 materials handling positions.

Planned and implemented first full service Homework Help Center at CML. Also acted as part of youth services and information services team, answering reference questions and assisting customers.

Provided front-line customer service to Outreach Services and Northside Branch customers.