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Nick Burroughs is listed as Customer Support & Success | 5+ Years at Kaseya, a company with 789 employees, based in Greater Florence, South Carolina Area, United States. AeroLeads shows a matched LinkedIn profile for Nick Burroughs.
Nick Burroughs previously worked as Technical Support Consultant at Kaseya and Sales Engineer at Asset Technology Group. Nick Burroughs holds Computer Science from Florence-Darlington Technical College.
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In 50 words or less:My mission in life is helping others solve their problems. I spent my early years at startups building skills and learning how to think outside the box. Now I focus on an incredible quality experience for everyone I work with. Communication is my superpower. Quick summary of my career:- 11 years of customer support & coaching - 50+ people trained & led- 6 years of sales - A lifetime of building relationshipsSome cool big things accomplished:- Built the customer success / sales engine for two $1M+ startups- Trained multiple classes of support, recruiters and salespeople- Launched the onboarding process for new customers on 3 different productsKey skills include:- Customer Consulting- Coaching - Sales - Training- CommunicationMy main goals now is to work for a company with a BIG vision. I want to fix the hardest problems humanity is dealing with today. The future is a technical maze and I want to make sure every person has a chance at navigating that maze in a way that is useful to them.Want to chat? Message me or email me at nickrubenburroughs@gmail.com Skills / Interests: Technical support, communication, consulting, training, sales, pre-sales, coaching, presentations, public speaking
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Columbia, South Carolina, United States
Responsibilities:- Worked with 5-15 IT professionals each day to troubleshoot and optimize their IT environment for success.- Trained customers in product function, consulted them on best practices and strategies- Troubleshooting and advised on complex SaaS suites of 1-10 products- Repaired broken APIs and services required to integrate multiple.
South Carolina, United States
Responsibilities:- Assessed networks and IT infrastructure to help clients understand strengths and weaknesses of their environment. Helped them troubleshoot their main IT challenges.- Consulted with clients on successful management of compliance, licensing, computer hardware and data and general IT efficiency.- Upsell, cross-sell and generate new revenue.
Apopka, Florida, United States
Highlights:- Managed the entire technology stack for a 20 person call center. Setup and maintained a cloud dialer, CRM, eCommerce platform and all associated applications.- Frontline support for all incoming support tickets, maintained 99% uptime of call center operations- Increased outbound call center volume by 20% by implementing updated technology and.
Florence, South Carolina, United States
Helped mid to large sized nonprofits launch new CRMs from scratch, migrate data from older platforms and trained them on new platforms.
Highlights:- Provided tier 3 support for all incoming calls and served as the subject matter expert for over 40+ reps on the floor. - Reduced the escalated ticket processing time by 30% by reprioritizing how tickets were processed.Responsibilities:- Fielded escalated level 2 & 3 tickets, provided on-call backup to support staff needing assistance- Tested.
Highlights:- Handled over 10,000 tickets with a 4.9 / 5 satisfaction score. Responsibilities:- Served as help desk technician for enterprise clients with software and hardware tickets. - Frontline support for multiple products including four different database software suites, two Android / iOS apps, mobile devices such as tablets and other hardware.
Other employees you can reach at kaseya.com. View company contacts for 789 employees →
Nemesio Salgado
Colleague at Kaseya
Orlando, Florida, United States, United States
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Sandeep Kumar Ss
Colleague at Kaseya
Bengaluru, Karnataka, India, India
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Patrick Berishaj
Colleague at Kaseya
Miami, Florida, United States, United States
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SK
Shameer Khan
Colleague at Kaseya
Bengaluru, Karnataka, India, India
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Brian Dappolone
Colleague at Kaseya
Marlton, New Jersey, United States, United States
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Benjamin Kovacs
Colleague at Kaseya
Miami, Florida, United States, United States
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AH
Andrew Huntley, M.B.A. Candidate
Colleague at Kaseya
Greater Orlando, United States, United States
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KM
Kasper Milerud
Colleague at Kaseya
Sweden, Sweden
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Sai Dhaman Chukkala
Colleague at Kaseya
Bengaluru, Karnataka, India, India
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LW
Lexi White
Colleague at Kaseya
Miami, Florida, United States, United States
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Quick answers generated from the profile data available on this page.
Nick Burroughs works for Kaseya.
Nick Burroughs is listed as Customer Support & Success | 5+ Years at Kaseya.
Nick Burroughs is based in Greater Florence, South Carolina Area, United States while working with Kaseya.
Nick Burroughs has worked for Kaseya, Asset Technology Group, The Reskill Network, and Acs Technologies.
Nick Burroughs's colleagues at Kaseya include Nemesio Salgado, Sandeep Kumar Ss, Patrick Berishaj, Shameer Khan, and Brian Dappolone.
You can use AeroLeads to view verified contact signals for Nick Burroughs at Kaseya, including work email, phone, and LinkedIn data when available.
Nick Burroughs holds Computer Science from Florence-Darlington Technical College.
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