- Accountable for the success, optimization, and performance of business critical customer self-service applications. - Manage 4 cross-functional digital delivery teams, including 25 direct reports composed of developers, designers, testers, scrum masters, and business analysts - Lead migration of applications from on-premise infrastructure to Cloud Native solutions on AWS- Created architecture patterns for cloud-native services focused on enabling channel switching and streamlining enrollment into customer self service platforms- Responsible for development and execution of digital retention technical strategy, spanning application development, automation testing, CI/CD, through production monitoring and support.- Pioneered code-reuse strategy leveraging Nx Monorepos to deploy thin applications composed of reusable feature libraries- JD Power Best in Class - #1 most understandable Digital Claims process

- Technical Lead for My Account, an Angular 12 based customer self-service platform used by 2.6 million unique users a year. Accountabilities include application architecture, feature refinement, lead developer, release readiness. - Primary application area of focus on online billing & payment modules, used by customers to collect and process over $1bn a year in online payments. - Main Frameworks/tools/libraries/methodoligies used: Angular, NestJS, Cypress, NgRx, Git, Agile Scrum, Lean

• Integrated external facing websites and internal web applications with Salesforce.• Developed RecoverBot, a custom data recovery software solution sold by Dell.• Architected and implemented JMS-based system integration framework connecting internal networks and applications.• Designed and implemented AngularJS based Affiliate Partner Portal.• Integrated company CRM and websites with UPS Web ship APIs.• Created Quality Assurance system for all outbound recovery media.• Designed new database schemas for new development projects.• Evaluated and advised on new tools and software used by development teams.

• Managed team of 5 technical support representatives• Guided entire tech support team on LPIC Linux certification path• Managed team projects to ensure on-time completion and advised on complex support issues

• Assumed lead role for all RAID / Encryption recovery efforts which constitute the companies largest, most time sensitive projects• Managed completion of 25-30 time sensitive projects per day• Developed software utilities to increase employee & data processing productivity by streamlining common and repetitive tasks