- Led product strategy for expansive scope, 50+ services, in the Plans & Benefits, Pharmacy, and Utilization Management domains, which included translating company strategy into initiatives for direct reports, building business cases for potential opportunities, assessing build v buy, and aligning resources to support cross-functional investments.- Managed 5 direct reports through performance cycle, driving their performance through direct coaching, weekly 1:1s, and monthly career conversations. Taught lean product management/user-centered design and reviewed product roadmap and product requirement documents (PRDs) across all direct report pods.Launched and supported several products with engineering, operations, and data science leading to the following outcomes:- Landed benefit determination and cost share calculation components of multi-year migration of legacy claim system functionality that processes ~10M claims per year.- Improved processor efficiency by 90% and clinician efficiency by 20% totalling $5M annual savings through investments in prior authorization platform.- Reduced compliance risk by investing in applications that eliminated >75% of insurance product data errors YoY.

- Drove the strategic direction for the core credential management application - Advantage/Synergy- which processes over 800k medical provider files a year.- Identified workflow inefficiencies in file processing, translating those into a roadmap, backlog, and stories for a cross-functional team of designers and engineers.- Interfaced with executive leadership to execute against company objective and key results (OKRs) within the credential management application.- Led transformation of product management organization moving away from fix scope, feature-focused to iterative discovery/delivery, outcome-focused product development.- Coached several junior product managers on how to deliver lean software products, work successfully in a cross-functional teams, and drive product direction within an organization.

- Managed team of 5 through weekly one-on-ones and performance management planning. Mentored product managers in the East region on best practices through talks and workshops – vision, strategy, roadmap, backlog, and story writing. Interviewed, hired, and on-boarded product managers within D.C. office.- Led 8 different client and executive organizations on digital transformation journey by enabling cross-functional product teams to deliver applications using Lean Product Management, Extreme Programming (XP), and User-Centered Design (UCD).- Performed product management functions - defined outcome-oriented roadmap, validated hypotheses through user research and in-app behavior data, wrote user stories, and worked cross-functionally with designers and engineers.Launched and supported 4 products in production leading to the following outcomes:- Saved USCIS Asylum program $10MM annually and reduced the security check processing time by 92% (from 24 hours to 2 hours) by decommissioning the mainframe system.- Improved USCIS IPO program case location time by 98% (from ~30 minutes to ~33 seconds) through strategic integrations.- Delivered Gold loyalty experience for Dick’s Sporting Goods by increasing team user story cycle time by 90% (from ~300 hours to 30 hours) and expanded net new members by 3% in three months.- Rewrote FAA’s National Airspace site in 7 months (normally years for accreditation) by utilizing the first ever product team in the organization.

- Launched KW TeamLeads, a real estate team management tool, after acquisition, which grew user base by 500% (from ~20 teams to ~120 teams) and improved retention rate to over 80% month over month (from less than 50%).- Defined quarterly roadmap to balance executive leadership direction, adoption goals, and retention targets, leading to focus on new feature development and the implementation of customer service SLAs.- Introduced User-Centered Design practices to organization, resulting in an average of 5 user interviews per week for 6 months. Validated product hypotheses through surveys, interviews, contextual observations, and user interface tests.- Collaborated with an agile scrum team of ten developers and two designers using Balsamiq, Lucidchart, and Jira to define level of effort on requirements, sprint plan, and break user stories down into tasks.

- Drove a revenue increase over +50% (from ~$640k to ~1MM) and grew renewal rate above 90% (from less than 80%) in a 12 month period.- Led agile scrum team of developers and analysts in custom Salesforce implementation for largest real estate franchisor in North America.- Interfaced with Executive Directors and Managers on the client-side to manage product backlog and to coordinate direction for a successful deployment.

- Modified core applications using native Salesforce workflow rules, custom objects, and reports to deliver products tailored to client’s business processes.- Aggregated feedback from custom implementations into the backlog to inform product updates for all users.