Nicolas Toro Email & Phone Number

Fredericksburg, VA, US

Fort Belvoir, Virginia, United States

• Manage day-to-day operation of the INSCOM Change Management Team and navigate relationships with various Government Stakeholders
• Interprets existing DoD and Army CM policies to determine compliance of the current INSCOM CM Program to DoD Standards and propose changes when/if applicable
• Coordinate Change Evaluation Boards with various IT Stakeholders, such as the Enterprise Service Desk (ESD) and Ground Intelligence Support Activity (GISA)
• Create ITIL Framework based policies, procedures and workflow models to be implemented and used in various IT ticketing applications and services as well as disparate groups within the agency
• Coordinates the automation of CM processes by establishing criteria used to set the working schema for automated routing of CM approvals to include all necessary points of decision
• Ensure submitted Enterprise and Local Changes adhere to existing INSCOM CM Program Standards

Fort Belvoir, VA

• Ensure submitted Enterprise and Local Changes adhere to existing INSCOM CM Program Standards
• Review, validate and triage Enterprise and Local Changes submitted by the INSCOM userbase and ensure their timely completion by Tier 2/3 Technicians
• Propose improvements to INSCOM CM policies and workflows leveraging knowledge of local customer requirements and ITIL Framework best practices

Quantico, VA

• Monitors active courses to ensure achievement of learning objectives and compliance with established training standards. Also responsible for periodic curriculum and post-training evaluation and reviews.
• Creates Training Task Inventories (TTI), Programs of Instruction (POI), Master Lesson Plans (MLP) and other course training documents and materials.
• Oversees and creates course content while researching, implementing, and evaluating training. This includes, but is not limited to, web-based training storyboards and narrative scripts, graphics, textbooks, tests, and.
• Collaborates on training plans and blended learning implementation strategies and regularly participate in meetings requiring close interactions with various project stakeholders (clients, SME, and end users).
• Provides quality assurance and peer reviews on design plans and instructional materials; perform needs and/or gap analysis to determine training needs and create professional level presentations and supporting materials.
• Track work schedules and workflows to ensure timely completion within established parameters; and produce quality results in a fast-paced and dynamic work environment.

Quantico, VA

• Organizes workgroups with other IT Service Support (ITSS) program teams and gathers information to develop future projects and their scope, resources, milestones and implementation schedule
• Generates policies and procedures which follow the ITIL Framework and can be implemented in the BMC Remedy IT Service Management (ITSM) Application for all ITSS program teams
• Conducted audits to verify the ITSS project teams are employing established guidelines to maintain uniformity in services provided to the DSS customer and ensuring a consistent level of support
• Managed multiple initiatives as dictated by the ITSS Program Manager and Deputy Program Manager and is accountable for these projects overall success and alignment with agency priorities

Quantico, VA

• Serves as the technical authority and subject matter expert on IT Service Support (ITSS) policy and standards development for all IT operations contract personnel
• Identified workforce planning issues within the IT Service Support Team and ensured proper staffing levels across multiple projects
• Established metrics to measure BMC Remedy ITSM system performance and to ensure all ITSS contract governed Service Level Agreements (SLA’s) are met or exceeded
• Responsible for the maintenance of issued hardware, software portfolio license availability and incorporated procedures to promote the effective use of assets throughout the lifecycle
• Reports weekly, monthly, and yearly contract deliverables to the Contracting Officer’s Representative (COR) and prepares weekly briefings for the Defense Security Services (DSS) Chief of Service Operations
• Managed and directed Service Desk personnel within the Northern Virginia and DC Metro area and at remote offices across the continental United States

Afghanistan

• Responsible for the proper accounting, reporting, and repairing of $52 Million of Distributed Tactical Communications System (DTCS) radios and equipment within the Afghanistan Theater.
• Support various Military Commands, and assist them with communication network schemes, ordering/requesting support or new equipment, assemble and repair DTCS communications antennas, and training new users.
• Responsible for managing the DTCS Helpdesk in the entire Afghanistan Theater, and provide first-tier and second-tier support to users in the field.
• Provide training to new Field Service Representatives (FSR) upon arrival to Afghanistan, on both new and future capabilities and standards of the DTCS System. Ensure every FSR exceeds the minimum training standards.
• Acts as the DTCS Spectrum Manager in-charge of issuing and managing all five hundred active theater nets.

Fredericksburg, VA

• Acted as a Distributed Tactical Communications System (DTCS) Subject Matter Expert (SME) to assist with ascertaining the DTCS Research and Development (R&D) Contract at Dahlgren, VA.
• An active participant of the proposal team for the Distributed Tactical Communications System, including the oral presentations.
• Responsible for the evaluation of qualified technicians and various other professions to support the DTCS R&D contract, upon award of the contract.
• Ensured the IST Research Chief Executive Officer, as well as other high-level company employees, were properly trained on the DTCS system fundamentals. To include support requirements for the contract.

Dahlgren, VA

• Supervisor of the Asymmetric Systems Integration Team’s (ASIT), Operations Team which oversaw twenty four Technical Field Experts (TFEs).
• Extensive knowledge base on the Distributed Tactical Communications Systems (DTCS) associated hardware and software.
• Responsible for the development and training of TFE’s on the Operations Team in preparation for short and long term travel within the Continental United States (CONUS) and to austere locales outside the Continental.
• Created a curriculum and multiple training courses to teach the foundation of the program to trainers who deliver on-site training to operating forces. Information retention within the Operations Team is currently.
• Supports the Human Systems Integration (HSI) Team in the gathering and implementation of input and requirements from CONUS users and warfighters in both the Afghanistan and Iraq theaters into developmental and existing.
• Furnishes input to assist in the development of new architecture designs and graphical user interfaces for current and future software.

Dahlgren, VA

• Managed all personnel and equipment movements within the Northeast Region of Afghanistan.
• Responsible for the fielding and distribution of over 5000 radios in Afghanistan during Operation Enduring Freedom.
• Provided training to over 15 units, encompassing all branches of service while in Afghanistan.
• Give demonstrations to senior Military officers on satellite communications systems.
• Created Standard Operating Procedures for the distribution, maintenance, and repair of new software versions for the communication system.
• Responsible for the training of the first Marine battalion, 1st Marine Division, Camp Pendleton, California, to use an experimental satellite based communication system during combat operations in Iraq and Afghanistan.

Quantico, VA

• Managed and maintained all physical assets, including both Classified and Unclassified Government issued computers. As well as both secured and unsecured government servers in the Sensitive Compartmented Information.
• Instrumental in expanding the IT Infrastructure within the building.
• Coordinated delivery of IT Systems to Al Asad, Iraq.
• Provided Information Assurance Training to Warfighting Laboratory employees.
• Scheduled Classified and Unclassified Video Teleconferences.
• Created Standard Operating Procedures for the Improved Awards Processing system (iAPS).

Quantico, VA

• Provided collateral clearance processing to all applicable active duty personnel on base including reviewing SF86’s, submitting investigation requests, fingerprinting and housed personnel records.
• Created and taught 14 classes to student companies detaching The Basic School on travel entitlements, each class usually comprised of about 300 students.
• Generated correspondence for, and creator of all command presented awards.
• Up kept Standard Subject Identification Code (SSIC) filing systems.
• Organized Excel spreadsheets to keep track of all students leaving and changing companies while attending The Basic School.
• Created, forwarded, and properly logged correspondence for promotions, awards, and personnel requests.

Bachelor Of Science - Bs, Information Systems Management

Activities and Societies: National Society of Collegiate Scholars

High School Deploma