Highly motivated and results-oriented IT professional with 10+ years of experience in customer support, specializing in escalation management and incident resolution. Proven ability to analyze complex technical issues, develop effective solutions, and build strong relationships with both internal and external stakeholders. Skilled communicator with a collaborative approach. Recently completed a Bachelor's degree in Organizational Leadership, demonstrating a commitment to continuous learning and growth. Ambition to utilize my technical expertise and leadership skills in a challenging role within the IT industry.