Nicholas Ventricelli Email & Phone Number

- SLED PS Performer of the Month – December 2016- SLED PS Delivery Resource of the Month – August 2015- Onsite Consultant State of New York Metropolitan Transportation Authority- Onsite Consultant Options Clearing Corp, Inc.- Onsite Consultant US SLED; Responsible for getting the customer “back on track”. Knowledge transfer, and expert resource on wide range of NetApp products. Initial point of contact between customer and NetApp sales team responsible for ensuring the operational and long-term health of the customer’s environment as well as identifying and pro-actively correcting any issues that might arise.- Full-time Bench team member; Utilized for short 3-month onsite engagements at customers requiring a helping during a critical time providing depth of knowledge and guiding hand on NetApp software/hardware and technology connected to NetApp storage (i.e., nfs/cifs/iscis/fcp protocol help, Unix servers, VMware - East Coast Strategic Installation Team; Performing NetApp installs at critical NetApp customers in the Northeast and Southeast regions. Frequent travel to perform large installs and hardware upgrades during off-hours and business hours at remote customer sites. Utilized as an emergency response team for “Bad installs” at smaller customers providing knowledge reassurance and commitment to excellence.- NYC Break-fix team member; Resolving NetApp hardware issues at Fortune 500 clients in the greater New York city area.

Full time employee under contract to NetApp, Inc. as a Professional Services Engineer.

Greater New York City Area

- Implemented a Storage Rebalance Plan to spread out the performance load from single node to remaining nodes in a 4-Node cluster ensuring uninterrupted operation of business units and connected hosts followed best practices regarding configuration and connectivity. - Oversaw multiple migrations from older 7mode NetApp hardware to new NetApp Clusters, installation and configuration of New Clusters as well as hardware upgrades. - Managed and implemented storage aspect of McAfee Antivirus scan engine on NetApp Clustered ONTAP, identifying underlying issues and providing a path to correct them.- Worked closely with internal customer to implement FC, iSCSI, NFS, and SMB protocols to general windows users, Hyper-V hosts, VMware hosts, and various UNIX and AIX instances ensuring adherence to NetApp best practices where appropriate. - Acted as Expert resource to storage admins; provided guidance and answered general questions regarding NetApp ONTAP and protocol access. First level of support for storage related issues.

Dallas/Fort Worth Area

- Onsite resource during hardware refresh acting as first level responder during and after migration of data between old and new NetApp controllers.- Predominantly EMC environment. NetApp V-Series hardware allowing the backend NetApp disks to be EMC provided LUNs. NetApp controllers served NFS to very large Linux environment.- Worked with onsite admins to implement automated NetApp DR scripts which reduced the storage site failover to under 5 minutes.- Provided customized documentation and established basic best practices for normal operating procedures in NetApp environment (i.e, aggregate growth, volume creation, export management, etc.)

- Performed enterprise wide risk reporting.- Facilitated Risk and Control Self Assessments with internal business units through meetings and ensured completion before deadlines.- Developed enterprise risk metrics that tracked and reported on enterprise wide risk, as well as resources in place to control such risks.- Performed system quality assurance and acceptance testing for department applications.

(Worked Summers 2003,2004. Worked during school from Summer 2005 on.)- Performed inventory management of desktops computers.- Independent and team based work on end of lease desktop replacement program. Ensured that the required number of systems were replaced and sanitized each month for return to leasing company.- Responsible for lease return packing and lease shipment acceptance and unpacking.- Performed software and hardware configuration troubleshooting, installation and upgrades.- Configured existing/new personnel on the corporate network through Active Directory scripts.- Configured (utilizing Norton Ghost, and Microsoft SMS) and deployed desktops to new and existing employees.- Configured Lotus Notes application for new employees.