- Provide advising and support services to 1,500+ customers annually. - Manage caseload of 500+ active accounts, serving as primary point of contact for each assigned account from onboarding to completion. - Educate customers on ROI associated with continued enrollment and upsell additional programs offered by the institution. - Analyze weekly enrollment reports to strategize mass communication efforts and appointment campaigns to fuel enrollment, retention, and completion. - Develop and publish digital content on EAB Navigate platform to enable users to track program progress with interactive planning tool. - Collaborate with cross-functional teams to coordinate and present orientations (demos) to groups of 10 to 40 customers per session, conducted virtually via Zoom or face-to-face (F2F). - Enhance customer experience through appropriate referral to business services, disability support, and mental health counseling with discretion to protect customers’ rights under FERPA. - Document all B2C interactions and account updates in Oracle Peoplesoft (CRM).

- Assisted in all areas of Health Sciences advisement including academic advising, transcript evaluation, and student registration.- Evaluated admissions criteria to determine students’ eligibility for application to 18 different limited-access programs and participated in the review/selection process each semester. - Recruited students for Health Science programs at monthly on-campus and off-campus events including group presentations, department tours, career fairs, and student convocation.- Ensured accurate and secure record-keeping, student data management, and reporting in support of the Office Director.

- Assigned administrative roles to the appropriate Information Security Manager (ISM) and Information Security Administrator (ISA) for all 16 colleges at the university. - Researched and implemented social media techniques to generate student interest and increase traffic on 4 of University of Florida Information Technology’s media outlets. - Provided weekly feedback to the UFIT Communications Director on increasing navigability and aesthetics of the UF Information Security website.- Participated in weekly team meetings to brainstorm and troubleshoot operational issues.