Responsible for the development and successful implementation of a strategy which has transformed adoption/training activity and digital support guidance. This has contributed to the success of the University, demonstrably helped us to work smarter, and was driven by partnering with subject matter experts/leaders in Finance Services to drive learning outcomes based on clear strategy and that are always measurable and effective.

• Advise Project on strategic direction of, and horizon scanning for, new Microsoft Office 365-based collaborative Intranet platform• Educate University and Service Desk colleagues on practices to maximise efficiencies of new platform. Assist with Service Desk queries and advise re. ticket handling • Continuously enhance user experience across traditional and collaborative content types, regardless of device, to drive adoption.Key achievements:• Successful delivery of… Show more • Advise Project on strategic direction of, and horizon scanning for, new Microsoft Office 365-based collaborative Intranet platform• Educate University and Service Desk colleagues on practices to maximise efficiencies of new platform. Assist with Service Desk queries and advise re. ticket handling • Continuously enhance user experience across traditional and collaborative content types, regardless of device, to drive adoption.Key achievements:• Successful delivery of collaboration/productivity platforms including team-level Office 365 Groups pilots, modern SharePoint Team Sites and Document Libraries across multiple faculties and schools. Technical design informed and improved by ongoing horizon-scanning • Management of 'Intranet-in-a-box' supplier review to establish approach and prioritise resource whilst maximising benefit from project budget.• Produced learning and support material including infographics, video-based training, SharePoint-based Support Site and guidance and consultancy for Service Desk staff to drive adoption of new Office 365-based platform • Obtained Microsoft Innovative Educator (MIE) and accredited Microsoft in Education Global Trainer, specialising in “Office 365 for teaching and learning for personal productivity” (as of April 2018) Show less

Digital User Experience (UX) optimisation/conversion and successful delivery of a new, collaborative Intranet platform and robust content strategy. Embedding of online analytics/MI (and interpretation), personally upskilling and training internal communications colleagues and transformation of employee engagement with the digital resources they have at their disposal. Key activity included the successful delivery of a complex, collaborative Intranet platform to >10k employees in UK &… Show more Digital User Experience (UX) optimisation/conversion and successful delivery of a new, collaborative Intranet platform and robust content strategy. Embedding of online analytics/MI (and interpretation), personally upskilling and training internal communications colleagues and transformation of employee engagement with the digital resources they have at their disposal. Key activity included the successful delivery of a complex, collaborative Intranet platform to >10k employees in UK & Ireland and devising training for and personally mentoring and developing those who would be responsible for maintaining and curating the new platform(s). Show less

Primarily Digital Marketing campaign management and optimisation, Digital User Experience (UX) optimisation and conversion and strategy development. Delivered a consumer-facing platform for a global Insurance company that transformed their online presence and quadrupled acquisition-generated profit within the space of three years.

Website management, Digital Marketing campaign management and optimisation and digital channels development.Delivery of an extranet, employee benefits/worksite solution across multiple third party organisations to an eventual total audience surpassing 1 million employees across the UK.

Project management of online initiatives including the C&G Intermediary website. Development of online application functionality – overall design, content strategy and definition of requirements.

Prestigious and highly sought after secondment to successfully steer a consulting engineers practice through IIP (Investors in People) accreditation, develop their first website/online marketing collateral and embed a training strategy to upskill and market Continuing Professional Development for all staff.