Nick Chang Email & Phone Number

Hamilton, ON, CA

Niagara Falls, Ontario, Canada

• 667 Keys
• Maintain, manage and troubleshoot the Front Desk and Guest Services to meet guests and hotel’s expectations and run smoothly
• Communicate and being a middle person with Housekeeping, Engineering, Reservation, Conference and etc. departments to ensure prompt responses to guests’ and associates demands
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information
• Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues
• Appropriately greet and escort Very Important Guests (VIP’s) and attend to their special needs

Hamiltom

Niagara Falls, ON

• Answer direct client and travel agent inquiries via email, telephone.
• Liaising with travel agents and direct clients to actively process and sell our products and services.
• Resolving customer issues effectively at store level in a timely and positive manner.
• Keep current on our product and service updates.

Windsor, Ontario, Canada

• Taking charge of staffing, training and employee relations.
• Insuring the stability of daily operation and profitability by inventory check and accurate cost control
• Keeping a good reputation by dealing with customers’ complaint in time
• Coordinating with store manager on daily operation, improving customer satisfaction by effective management.

Niagara Falls, Ontario, Canada

• Taking charge of staffing, training and employee relations, setting weekly schedule and making adjustment under different circumstance
• Insuring the stability of daily operation and profitability by inventory check and accurate cost control
• Keeping a good reputation by dealing with customers’ complaint in time

New Taipei City, Taiwan

• Responsible for over 20 projects with Facebook, Microsoft, etc.
• Making project’s schedule appropriately by timely communication and response
• Arranging pilot run precisely since the products materials delivery control correctly
• Minimizing cost managing the test of equipment and preparation for RD properly
• Maximizing the efficiency and preciseness of each process by coordinating with customers and different departments
• Improving the professional standards by means of training team members frequently

Taipei City, Taiwan

• Responsible for over 30 projects with IBM
• Great overall customer satisfaction as a result of in-time coordination with customer as a project team leader
• Confirming the accuracy of every detail due to the duty of Server Hardware, Software Compatibility, UI and Usability Testing Firmware Validation

Diploma Of Business, Business, Management, Marketing, And Related Support Services

Marketing /Sales Professional Business Administration / Management In progress

Diploma, Customer Service And Business Management

Leadership& Human Resource Management Sales and Events planning

Electrical Engineering, Automatic Control

• Automatic control (PLC) • Graphic control design(Labview) • Internet Server Management • Digital Signal Processing • DSP Chips Control