Nick Wellsted Email & Phone Number

Cheltenham

Conduct Quarterly Risk Reviews on a rolling 3 month basis with Wealth Managers, Private Bankers & Specialists Support coverage areas as a pooled team as opposed to direct alignment, in order to be more responsive when issues arise.Undertake regulated thematic reviews for end to end processes or more complex products, which are derived from emerging issues or other concerns that are identified. Findings are reported via the Head of Regulated Testing to the business and proposed remediation activity is discussed.Manage risk, compliance and control activities for client group. Provide development and coaching support for all staff within the unit to increase capability in risk matters and ensure adherence to FSA governance and a high standard of compliance is maintained within the unit.Monitor, control and report on risk and compliance actions Manage and monitor all aspects of Enterprise/ Regulatory Risk issuesMonitor and manage complaint database and overdue credit reports in conjunction with Private Bankers, taking direct corrective action as necessary to ensure adherence with FSA regulations.Audit regulated sales files and ROA binders Support the Head of Client Group in production/sign off of the WMD quarterly risk certificate and Risk & Control Assessment (RACA) process.Support the Head of Client Group in the compilation of the quarterly credit risk certificate for submission to Credit Risk.Monitor investment review activity to ensure that annual reviews are carried out in line with FSA regulations. Co-ordinate and control all central project/initiative activities required of unit, managing resources accordingly.Manage and co-ordinate HR issues including recruitment and holidays for staff within the unit.Manage and co-ordinate regular activities such as Bank Charges, Migrations, Tests/Exams.Manage and co-ordinate premises issues where appropriate.

London, United Kingdom

Assisted with the preparation and maintenance of monitoring procedures for Coutts Group BusinessUndertake project/task-related work as directed by the Head of Monitoring and Senior/Risk ManagerCollate and analyse Management Information in preparation for undertaking face to face and/or desk based monitoring of the regulated sales force of Coutts & Co UK Private Banking as directed by the Senior/Risk ManagerUndertake face to face and/or desk based monitoring reviews of the regulated sales force of Coutts & Co UK Private BankingPrepare formal reports in accordance with agreed format following completion of face to face and/or desk based monitoring of the regulated sales force of Coutts & Co UK Private BankingMonitor remedial action arising from monitoring reviews undertaken in a timely manner to achieve satisfactory resolution of issues identifiedPopulate all relevant databases/spreadsheets with results of monitoring reviews of the regulated sales force of Coutts & Co UK Private BankingUndertake appropriate investigation and analysis of potential issues identified in the working environment in order to improve operating standards generallyContinually improve knowledge of the rules and guidance of external regulators, relevant internal procedures and regulatory changes in the industryPlan, Organise and prioritise work schedule to ensure cost and time effective use of own resourcesAct as deputy, to the extent necessary, in the absence of the Senior/Risk Manager (Advice)To assist the Senior/Risk Manager in the setting of standards and policies and in the promotion of best practice with respect of regulated advice issuesMaintenance and control of the Risk Based Monitoring Database including populating with triggers on a quarterly basis and producing a League Table report for presentation to the Senior/Risk Manager

Hemel Hemstead, United Kingdom

To proactively build and develop a portfolio of high net worth clientsTo maximise customer service levels and provision of cross sale opportunities.Proactively obtain referrals from new business opportunities and existing client baseIdentify other potential need areas and direct them to other parts of the Group where required. As well as investment products, provide advice on Wills, Tax, Trusts and Banking products and will sell these products in accordance to customer needs and objectives. A key part of my role is also to maintain effective and productive working relations with other parts of the Group to ensure awareness of the NatWest Private Banking proposition in order to optimise customer service and generate referrals, but also to ensure a seamless delivery of customer service across the product/service portfolio.Also responsible for overseeing the activities and the coaching of a dedicated Private Banking Officer and ensuring their development through regular telephone contact and face-to-face performance review meetings.

St Albans, United Kingdom

Working as both part of a team and individually to produce a full mortgage advice service for customers of NatWest Bank and also the general public. My customer base consisted of various different types of customer including personal, business and corporate clients. I therefore communicate well at all levels. I strived to generate mortgage business to provide income for the bank and also to help towards my personal target. Self-generation of business was a key aspect of the role. I had to gain business through my own initiatives, which meant contacting many intermediaries and brokers to obtain new business. I successfully built a portfolio of introducers who gave me regular business. I had a close working relationship with bank staff at all levels and encouraged and supported them to help provide me with leads. I mainly worked on my own and therefore had to remain very self motivated and assume responsibility for all my own and some of my colleagues actions. I was therefore very well organised and excellent at communicating at all levels with both staff and customers alike. I was constantly working under pressure to meet sales targets in a compliant manner and had to display patience and tolerance, combined with being able to work accurately and methodically.

Ruislip, United Kingdom

Working as both part of a team and individually to provide a full financial advice service, primarily to the customers of Lloyds Bank, both to personal and business customers alike, in a compliant manner. Strived to generate income from the sales of financial services products for my own personal targets and for that of the bank. I met these targets on a regular basis. I provided advice on Protection for families, income protection, mortgages, pensions, savings and investment products. Again I had to have a close working relationship with both colleagues and customers and be able to communicate at al levels both face to face, on the telephone and in writing. I actively generated my own appointments by telephoning existing clients to provide them with an on-going financial advice service. I mainly worked on my own and therefore had to remain very self motivated.

London, United Kingdom

Providing credit facilities including loans, mortgages, overdrafts and the taking of security in support of these facilities. Monitoring and control of bad debts and customer accounts, providing reports to senior colleagues and departments. As I had a lot of customer contact I gained a great deal of experience in communication skills and had to be an excellent communicator at all levels, both orally and in writing. Organisation was a key element to this role, at which I am excellent. I also had to work with numbers and reports and am therefore very analytical in my approach to work. Whilst at RBS I also had exposure to small business accounts, which meant dealing with balance sheets, Profit and Loss accounts, cash flow forecasts and credit processes and lending. In my early days I also performed general clerical duties such as opening and closing accounts, sterling and foreign cashiering and customer enquiries. Whilst at Western Branch I was selected for the Bank’s three year Accelerated Training Scheme, allowing for rapid career progression.