Nick Wirth Email & Phone Number

Greater Minneapolis-St. Paul Area

Best Buy

Review customer profiles to assess customer needs for additional products; identify and cross-sell appropriate U.S. Bank products and services.Highlight product features and benefits, accurately quote rates, and process applications. Request exceptions to policies and procedures on behalf of customer as appropriate.Actively mentor new hires on sales procedures and techniques.

Recruit, hire, train, and develop team members to ensure excellent sales results, customer service standards, operational effectiveness, and asset protection. Oversee performance and conduct annual reviews for Department Leads and all Product Specialists. Ensure prompt, efficient customer service standards while maintaining a customer-friendly store environment and sales staff. Analyze sales statistics to guide in developing sales strategy. Prepare weekly and monthly sales reports showing current and forecasted sales.Responsible for all levels of operations including payroll, record keeping, federal regulatory compliance audits, and sales management. Maintain strict federal ATF compliance standards for $1.5 million worth of firearms inventory. Perform weekly, monthly, quarterly, and annual ATF, EPA, and OSHA compliance audits. Effectively communicate and maintain relationships with the corporate compliance and merchandise teams, as well as on-site staff. Use consultative sales techniques to identify customer needs and align with appropriate desired products, as well as increasing average transaction through add-on sales and upsells. Consistently met both personal and departmental monthly, quarterly and annual sales goals.

Provided supplemental insurance benefits to members of unions, credit unions, and associations through direct in-home presentations and sales.Developed working relationships with clients based on trust and integrity.

Recruit, hire, train, and develop associates in a three-month training program of Customer Focused Engagement.Developed and directed sales training plans based on individual performance evaluations.Strengthened the level of communication and team synergy between the corporate level and staff to increase productivity, customer satisfaction, and sales.Maintained operational standards for a top five store that produced over $3 million annually.Solely responsible for inventory processes such as: product and merchandise ordering, min/max levels, shrink reduction, and return authorizations. Analyzed sales statistics to formulate policy and assist in promoting sales. Prepared weekly and monthly sales reports showing sales volume and potential sales.Primary supervision of Demonstration Specialists, including hiring and assigning staff.Personally provided customers with the “Bose Experience” through quality demonstrations, product knowledge, and genuine desire to best serve their individual needs. Managed visual merchandising and merchandise forecasting.Assisted in the coordination of various residential and commercial installations.Maintained an atmosphere of fun and excitement in a challenging retail environment.Continuously set an example as a leader in personal sales.

Assisted District Manager in recruitment, interview, and selection of staff. Conducted three-day training seminars for new representatives. Provided personal mentorship and coaching to a 40 member sales team. Presented a high quality line of cutlery and culinary items through in-home demonstrations.Established new clientele through referrals and lead generation.Ensured customer satisfaction through entire sales process.Screened, interviewed and hired Sales Associates.