- Manage Cisco network infrastructure- Google Apps For Education Administration- Chromebook Management via GSuite- Cisco Meraki - install, monitor, and maintain wireless APs, switches, and networks- Meraki MDM - iPad mobile device management- Monitor and maintain virtual servers using VMware VSphere/ESXi 6.5 and daily Veeam Backups- Build and deploy servers - Windows Server 2008 R2, Windows Server 2012 R2, Windows Server 2016/2019- Active Directory, DHCP, DNS, Print, File, WSUS, MDT/WDS Server Administration- Monitor and maintain Securly web content filter- Hardware and software installation and maintenance- Respond to service requests in a timely manner- Deploy and maintain Microsoft PCs, Chromebooks,, Apple macbooks, iMacs, iPads, Apple TVs, Epson Interactive Projectors- Manage backups and security patches- Assessment administration: IAR, ISA, WIDA ACCESS, NWEA MAP- Work with Staff, Students, and Parents to resolve technology related requests or issues

- Respond to service requests received via phone, email, or Remedy ticketing system.- Work with local and remote end users to analyze, diagnose, and resolve hardware and software problems in a timely fashion.- Install and configure hardware and software to ensure proper licensing and warranty compliance.- Maintain asset database to ensure proper hardware and software tracking.- Repair hardware and software issues including Lenovo and Dell desktops and laptops.- Install, configure, and maintain Xerox and HP network printers.- Troubleshoot and collaborate with other departments to assist with infrastructure related issues.- Configure, deploy, and maintain Cisco IP Phones.- Coordinate local and remote users to upgrade out of warranty hardware in a timely manner.

- Provide exceptional service to personal computer users. - Deploy equipment to all new hires.- Achieve service level objectives for responding to and resolving PC hardware and software Assistance Requests.- Install and configure PC hardware and software. Complete PC hardware maintenance and basic repairs.- Resolve PC hardware and software problems. - Initiate improvements to raise the quality and efficiency of service to end users.- Assist with documenting processes and procedures- Track software licenses to assure Coinstar's complete compliance with software license requirements.- Will escalate problems to next level of support when necessary.- Assist with special projects - Willingness to update skills and knowledge as new technologies and/or applications are introduced to the company.

- Resolve and/or address more complex machine problems and questions.- Perform QA testing of system and enhancement, including workflows.- Work directly with Level One staff and field personnel to establish and enforce effective processes and procedures conducive to quality machine performance.- Assist in establishing standards for performance and monitor areas against standards, recommending and implementing changes when necessary.- Communicate, interpret and ensue compliance with Redbox policies, procedures and goals.- Review suggested dispatches by Level One team to ensure legitimately.- Complete required reports and logs as defined by Supervisor.- Coach Level One agents toward improved performance, identify trends, provide constructive feedback and provide timely communication to Supervisor.- Interface with the Redbox store operations and marketing teams to resolve service issues- Ensure Service Level expectations and goals are met.- Assist in other tasks or projects as assigned.

- Remotely troubleshoot issues with drivers, hardware, and configurations on the kiosk.- Provide the field technicians with assistance in installation of new hardware and troubleshooting occurring issues.- Troubleshoot connectivity with the locations ISP, act as liaison with each ISP's customer service department.- Make sure the issue was resolved precisely and in a manageable time frame.- Log detailed tickets, ensuring high quality, consistency of solutions, and follow through for all issues.- Assist co-workers with their software questions and issues, some examples are configuring Outlook and internal software configuration. - Maintain relationship with field personnel.- Escalate software and hardware issues to the necessary departments.- Work effectively with teammates and communicating clearly on new issues discovered.

- Understand and troubleshoot ammonia-based refrigeration system.- Maintain 110 volt single phase and 220/480 volt phase systems.- Repair plumbing problems.- Fix cracks in masonry and perform finishing work.- Repair and troubleshoot electrical forklifts, including motors, drive units, and hydraulic cylinders.- Perform welding on pipe, racking, forklifts, and finish work.- Change and troubleshoot electrical contacts when necessary.- Responsible for general carpentry work including shelving, base, and trim work.- Maintain and report all building equipment as necessary.- Responsible for preventative maintenance on all equipment including freezer doors, forklifts, pallet inverters, dock doors, and dock plates.

Intern under the IT manager and assist with tasks including:- Cable manage the server room including routers and switches.- Hardware and Software troubleshooting.- Tone and document all data ports in the facility.- Install, configure, and maintain network printers.- Configure and maintain wireless access points to work seamlessley with wirless handheld scanners and wirless forklift-mounted PCs.- Maintain telephone systems.- Maintain security camera systems.- Maintain company assets.