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@bonnierbooks.co.uk
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2 phones found area 207
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LinkedIn matched
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Nick Wright is listed as Chief Information Officer (CIO) at Bonnier Books UK, based in London, England, United Kingdom. AeroLeads shows a work email signal at bonnierbooks.co.uk, phone signal with area code 207, and a matched LinkedIn profile for Nick Wright.
Nick Wright previously worked as Director of IT Operational Services at Penguin Random House Uk and Head of Service Delivery at Penguin Random House Uk. Nick Wright studied at Itil Intermediate Qualification: Capability Certificate In Planning Protection And Optimisation.
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AeroLeads found 1 current-domain work email signal for Nick Wright. Compare company email patterns before reaching out.
Strategic leader with a passion for providing IT services and delivering technology change that creates true value through business partnership, operational excellence and quality change management. Experienced as both sponsor and programme manager in delivering large scale programmes including ERP, business intelligence, service management and infrastructure transformation, as well as merger driven integrations. Extensive hands-on sourcing experience, generation of significant savings and efficiencies as well as strong cyber security leadership.My open communication style and energy to tackle & to simplify complex challenges allows me to develop trusted and productive relationships across my teams, business stakeholders and vendors. I care deeply about enabling others to reach their potential and create shared vision, coaching, regular open dialogue and meaningful targets to develop high performing and motivated teams.Specialities:• Bringing strategy to life by creating a clear and agreed action plan including a defined project portfolio as well as people, culture, tooling and process change. • Leading service management and infrastructure transformation to allow the company to address both short term challenges and enable strategic objectives• Delivers extensive cost optimisations underpinned by efficiency savings, automation, supplier rationalisation and shifting workload to lower cost points in the organisation• Successfully led complex projects and programmes as both senior sponsor and programme manager• Cyber security leadership including building new capabilities, driving a security portfolio of work and reporting progress and risk into the board• Designed IT operating models & organisational structures and led their implementations & transition.• Hands-on approach to key supplier relationships to maximise value through partnership• Expertise in service management with a solid technical background across multiple technologies
Listed skills include It Service Management, Itil, It Management, It Operations, and 46 others.
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London, Holborn, Gb
Appointed to build and then deliver on an IT strategy that transforms Bonnier Books IT capability to enable further growth of the business, become data-led and increase productivity & collaboration of staff through better technology.
London, London, Gb
Promoted to lead “Run” function and transform from a stable IT operation to a lean, agile, business aligned service. Reported into CIO with responsibility for Service Delivery, Service Management, Applications, Infrastructure and Security.Responsible for 110 internal staff across 6 UK sites, delivering high quality 24/7 service. - Created and drove delivery of operational roadmap to take team from a “keep the lights on” function to a forward thinking, innovative and business enabling team who provide reliable, secure and cost-effective services as standard. - Achieved significant annual cost savings by leading a cost optimisation exercise underpinned by efficiency savings, automation, supplier rationalisation and shifting workload to lower cost points in the organisation.- Designed Technology target operating model and built transition plan to improve agility, use of data, customer centricity and cost efficiency. This included a move towards agile working and devops.- Led infrastructure transformation programme delivering more cost effective, flexible, scalable and resilient services through migration to a new network, specialist datacentres and leveraging latest platform and cloud technologies. - Achieved operational readiness for business supply chain transformation programme (largest in publishing history) without any significant business disruption, and by building long term internal and external capabilities.- Created workplace strategy and associated project portfolio to allow the user community to work more flexibility, productively and collaboratively. Included Office365, cloud file sharing and follow-me printing.- Improved security by building new capabilities including business and technology teams, processes and governance. Delivered a number of security projects and implemented a business security awareness campaign.
London, London, Gb
Promoted to lead the expanded and restructured department which I designed to be able to best support the newly merged Penguin Random House and build a quality service capability. Member of the leadership team with responsibility for service management, service desk, end user computing, systems operations, supplier management and cyber security, while acting as formal deputy to Director of Operational Services.• Created and drove shift-left strategy that successfully increased the service desk resolution at first contact from 5% to 65% within 18 months, moving resolution of issues or requests to the lowest cost point or closest to the customer. This gave significant efficiency savings and better customer service.• Created service management roadmap and delivered successful service management transformation programme to scale service delivery for a much larger merged company. This introduced and embed fit-for-purpose ITIL aligned processes & tooling (including ServiceNow) which achieved 40% reduction in incidents, improved customer satisfaction and increased speed as well as rate of successful changes.• Designed new operating model for Service Delivery & Infrastructure services, and subsequently successfully led change programme across all of technology to implement new operating model (Plan, Build, Run) for newly merged company and transition into target state. Ensuring new process, tooling, supplier and people change was defined and implemented across teams to build new capabilities.• Delivered culture change across Technology to customer service centric from an insular technical culture.• Defined and sponsored the delivery of the information security programme to improve security protection, prevention of breaches, response to breaches and business awareness. Brought in security governance and chaired the company’s security board, translating technical and business security risks into a business language from which informed decisions were made.
London, London, Gb
Appointed to lead a programme as part of the merger and integration of Penguin & Random House, to enable the integration and insourcing of IT services supplied to Penguin by Pearson. This was under strict timelines which carried high financial penalties for late delivery
Promoted into new role with responsibility for all operational and service support to Random House UK with a team of 30+, including helpdesk, deskside services and infrastructure management.
Managed multiple concurrent technology projects through their entire project life cycle from start-up to closure, with responsibility for budget management, planning & implementation.
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Nick Wright works for Bonnier Books UK.
Nick Wright is listed as Chief Information Officer (CIO) at Bonnier Books UK.
AeroLeads has found 1 work email signal at @bonnierbooks.co.uk for Nick Wright at Bonnier Books UK.
AeroLeads has found 2 phone signal(s) with area code 207 for Nick Wright at Bonnier Books UK.
Nick Wright is based in London, England, United Kingdom while working with Bonnier Books UK.
Nick Wright has worked for Bonnier Books Uk, Penguin Random House Uk, Random House Group, Fujitsu Services, and Ibm Global Services.
You can use AeroLeads to view verified contact signals for Nick Wright at Bonnier Books UK, including work email, phone, and LinkedIn data when available.
Nick Wright studied at Itil Intermediate Qualification: Capability Certificate In Planning Protection And Optimisation.
Nick Wright is listed with skills including It Service Management, Itil, It Management, It Operations, Infrastructure, It Strategy, Disaster Recovery, and Active Directory.
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