Nick Wright Email & Phone Number

Led and supported team through the significant change and uncertainty as a result of business restructuring, through regular and clear communications and conversations with each colleague. Exceeded collections targets and achieved highest annual collection of £14m, despite decreasing volumes of accounts placed. Achieved through building effective relationships, and collaboration, with third parties to maximise collections

Key member of project team to set up two offshore contact centres (c1,000 FTE). Responsible for data led performance management of offshore contact centres as the operation scaled before delivery to operation. Also delivered debt forbearance principles to residential operation, working with Open Banking partners

Responsible for embedding a culture of risk identification and supporting financially vulnerable customers. Provided insight, created oversight and influenced stakeholders on key compliance topics. Embedded a culture of excellence in Risk and Issue identification and management and in raising awareness of external and internal factors influencing customers’ ability to pay