Project Managing and servicing key customer accounts from inception, to execution, through to aftercare.Being the one point of contact to provide a ‘one-stop shop’ for my customers.Liaising across the business with different sites and departments to achieve the collective goal.Building relationships with customers worldwide and encouraging an open platform to succeed together.Completing numerous internal KPI reports to record, track and highlight all current business.Providing customers with detailed reports relating to existing products and future business opportunities.Extensively and comprehensively improving processes where possible to increase efficiency and profitability.

Managing and coordinating multiple key client accounts to ensure the accurate and timely production of their books.Owning the delivery of service to the customer whilst setting and managing their expectations.Attending daily production meetings to ensure all processes are managed effectively.Maximising quality and minimising spoilage by liaising with managers, operatives and colleagues.Liaising directly with despatch and distribution to provide the most suitable transport solutions and options.Forever creating and updating processes to further improve levels of service and production.

Responsible for the recruitment and coordination of all temporary Williams Lea assignments across the UK.Filling an average of 15 assignments per week, peaking at 40 during busy periods.Placing adverts, short-listing CVs, arranging face-to-face and telephone interviews.Holding monthly registrations in London and presenting the company induction.Liaising and working with our vetting provider as per contractual requirements.Creating and updating manual databases and using complex in-house systems.

Managing customer’s accounts to effectively optimise income and revenue for the company.Liaising with customers to utilise their benefits.Providing advice and support to customers wanting to place orders.Continuously expanding my knowledge of products and offers.

Managing and coordinating the account of a big client; providing temporary workers, based on-site.Holding validation sessions and presenting BFH training for new starters.Managing 190+ staff & booking them to work.Processing the weekly payroll, managing holiday requests, resolving staff grievances.Running an Industrial desk – attracting new business, developing existing clients and advertising candidates.Building relationships with existing clients to create effective recruitment solutions.Understanding both client and candidate needs to effectively match clients’ vacancies.Preparing and formatting CVs to pass onto clients in respect of suitable applicants.