Nicholas Browne Email and Phone Number
I am a dedicated Data Analyst who strongly emphasizes leveraging technical tools and strategic insights to drive business outcomes. My professional journey has centered on using detailed data analysis to inform effective business strategies.My skills and expertise include:• Data Analysis and Visualization: Proficient in using Tableau, Google Data Studio, and Power BI to transform complex data sets into actionable insights. Extensive experience leveraging Pendo for detailed customer engagement analytics.• Advanced SQL Proficiency: Skilled in SQL and SQL Server Management Studio (SSMS) for sophisticated data processing, analysis, and management.• Customer Intelligence: Expertise in analyzing customer behavior, segmenting audiences, identifying churn signals, enhancing retention strategies, and improving customer satisfaction.• CRM and Automation: Experienced in optimizing CRM processes and marketing automation using platforms like Honeybook and Lightspeed, enhancing customer journey management.• Business Intelligence Tools: Adept in employing BI tools for dynamic reporting that supports strategic decision-making and performance evaluation.• Certifications: Meta-certified media Planning Professional. Proficient in Microsoft Office Suite, with strong abilities in web strategy, UX, and tech stack management to support data-centric projects.Driven by a deep passion for uncovering insights through data, I thrive in environments that challenge my analytical skills and strategic thinking. I am committed to constant learning and achieving impactful results, always focused on providing the correct answers and building meaningful relationships in the professional community.
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Customer Intelligence AnalystRight NetworksSarasota, Fl, Us
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Co-Founder, Digital Marketing Manager & Data AnalystCasa Del Sol Boutique Jan 2023 - Present● Bought, rebranded, and relaunched Island Trader Boutique as Casa Del Sol Boutique ● Shortened operating hours but still increased sales by 27% and overall profit margin from 56% to 59% ● Created automated customer journey flows to increase the overall lifetime value of customers - has already seen an 11% increase
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Customer Intelligence AnalystRight Networks Apr 2023 - Mar 2024Nashua, New Hampshire, Us● Gathering, analyzing, and prioritizing data and analytics requirements related to customer experience measuring. ● Developing and maintaining analytics solutions by visualizing KPIs and other business data with PowerBI and other analytics tools.● Worked closely with department heads and project managers to analyze Net Promoter Scores (NPS), identifying and addressing customer pain points to enhance overall satisfaction -
Co-Founder, Head Photographer & Business Intelligence SpecialistE & Neeko Apr 2021 - Jan 2023● Built and automated all customer interactions through CRM (HoneyBook) ● Designed and developed a website through WordPress ● Created sales systems for cross-selling photo products and services that increased average order value by 25% ● Created digital strategies using Pinterest, Instagram, and Google Analytics to optimize the website and other platforms
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Digital Marketing Manager & Data AnalystIsland Trader Boutique Jun 2020 - Jan 2023● Generated and presented insights from marketing data directly to the CEO using Google Data Studio and Tableau to develop a digital marketing strategy: e-commerce store, social media marketing, SEO ● Increased overall social media engagement through Google, Facebook, Instagram, and Pinterest, growing engagement from fewer than 1,000 overall interactions a month to over 100,000 a month ● Outperformed the industry average of 2% for Style and Fashion websites with a CTR of 3.2% ● Ranked boutique at an average position of 34.7 and in the top 1 or the very least top 5 in relevant local searches ● Designed a marketing program with a conversion rate that hovers between 1.5%-2.2% ● Created a passive welcome email campaign through Mailchimp with an open rate of 38.6%, more than double the industry standard of 17.1%, and a CTR of 3.2%, more than triple the industry standard of 0.7% ● Used Google Analytics and Google Search Console to optimize sales strategies, future purchasing, and overall website design ● Managed a third-party ad agency to run ad campaigns based on my customer development process results ● Validated data accuracy and identified and eliminated duplicates from databases ● Clustering, segmentation, and modeling of data to better understand customer demographics and potential marketing insights ● Gathered information on best customers leading to the increased average purchase trend from $40 to $70 ● Designed and implemented A/B experiments for a landing page lead generation tool with a conversion rate of 3.19%
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English Second Language TeacherVarious International Schools Sep 2016 - May 2019● Shared stories and asked questions to elicit responses from students and engage them in discussions on the day’s material ● Developed games and classroom activities that allowed me to measure progress in individual students and the class as a whole● Located, summarized, and tracked information in order to create effective presentations
Nicholas Browne Education Details
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Eckerd CollegeInternational Relations And Affairs -
Cypress Bay High School
Frequently Asked Questions about Nicholas Browne
What company does Nicholas Browne work for?
Nicholas Browne works for Right Networks
What is Nicholas Browne's role at the current company?
Nicholas Browne's current role is Customer Intelligence Analyst.
What schools did Nicholas Browne attend?
Nicholas Browne attended Eckerd College, Cypress Bay High School.
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