Nicholas Lo Email & Phone Number

California, United States

• Direct all quality processes, equipment, employees, safety, and housekeeping of the lab area to ensure adherence to quality standards.
• Troubleshoot customer concerns to address root causes for bottling or cork issues.
• Manage supplier quality and implement corrective actions to address defects, improving overall product quality.
• Monitor and summarize qualitative and quantitative analysis of finished products to ensure products meet Lafitte’s specifications.
• Monitor and maintain documentation and traceability of all incoming and outgoing cork products.
• Update the Quality Assurance Manual and SOPs to improve the Quality Management System.

Train, evaluate and lead a team of thirty-three employees to ensure safe and efficient production and sanitation. Conduct weekly safety trainings and ensure that all employees follow GMP and safety regulations.Manage line efficiencies and down time to maximize production efficiencyManage employee schedules within the labor budget and to meet production.

American Canyon, CA

• Quality Assurance Technician (Skill Group B)August 2013 - PresentPerform monthly audits for good manufacturing practices
• Collect and perform microbiological testing on water samples, air samples, and swabs
• Collect and manage consumer complaint data as part of the Portfolio team
• Nominated as Backup to the Bottle Sensory Lead for the Sensory EvaluationProgram. Train peers on the Sensory Evaluation Program and provided testing forqualified participants
• Selected to attend a Bottle Sensory Leader training program at Coca-Cola Headquarters in Atlanta, Georgia
• Streamlined batch adjustment calculations by creating a standardized Exceltemplate used by all Quality members

· Troubleshoot and fix computer and networking issues · Install various computer parts and operating systems

Napa, CA

• Worked various shifts as a cashier and customer service associate in an environmentthat required multitasking, flexibility, and direct interaction with customers
• Performed various duties within the department, including: assisting customers,organizing merchandise, and maintaining a clean and efficient work area
• Maintained professional relationships with all co-workers and promoted teamwork andcooperation within the workplace
• Recognized by store management and co-workers with a Kohl’s “Superstar Award” inMay 2010 and May 2012 for exemplary performance

· Prepared tables for customers and cleaned tables as customers left · Learned to interact respectfully with customers and maintain a clean work environment

B.S, Biological Sciences

Related Course Work Biological Science Series --Essentials of Life, Ecology and Evolution, and Biodiversity Biological Sciences 101, 104.

Education record