§ Developed an internal desktop application (Python), reducing ticket creation time by over 80% o Cross-platform, UI designed w/Tkinter; continuous support & updates for more than 2 years as scope increases o Provide application training to non-technical audiences within HR & Payroll to ensure successful use o Support seven locations covering 55,000 users across NA/APAC with application deployment & technician training § Designed attendance tracker with Python, Tkinter & badging API to support training team activities § Engineered robust programs for network printer inventorying, dynamic TV ticker tapes, & automated printer status reports o Coordinate with InfoSec teams for whitelists & security best practices prior to software distribution § Provide walkup & remote support with 5,200 annual ticket closures for hardware/software issues on company devices § Wrote 15 technical documents detailing process flows & application usage for internal IT consumption § Coordinated helpdesk kiosk deployments at 4 factories, ensuring alignment with local IT, HR, & Payroll teams § Interface with key stakeholders across departments to implement new equipment, develop tools, & provide user training

§ Provided on-site technical support to 100+ university locations to troubleshoot physical & in-depth issues § Assisted faculty in setting up campus computers for enterprise use, re-imaging & deploying as necessary § Managed all university computer labs, including replacement of old equipment in bulk

§ Supervised 8 employees over 9 months as they gained experience with phone support & chat system § Resolved enterprise-level tier 1 & 2 issues during scheduled remote support sessions § Assisted students & faculty in resolving various computer & mobile device issues at an enterprise level