Nicolas Amaro Email & Phone Number

Panama

Panama

Panama City, Panamá, Panama

Projects Experienced and ResponsibilitiesPV and Bess Projects:• ENEL GREEN: [Baco Solar 29.87MW]• CEPM [Bavaro FV3: 20MW]• Soventix [Monte Plata Solar: 42MW]• Dominion Projects: Mata de Palma 2&3 (100MW), La Victor (50MW), LEVITA (50MW)• ELECNOR (Sajoma): 50MW• Soventix Cotoperi: 150MW• Interamerican Solar in Nicaragua: 1MWH• El Salvador: 1MWH• CEPM FV3 II: 36MWH• IEC Jamaica: 10MWHResponsibilities:• Managed all commissioning activities at assigned utility solar sites.• Ensured optimal functioning of solar power generating equipment.• Collaborated with installation teams for commissioning and troubleshooting.• Controlled costs and scheduled labor, materials, tools, equipment, and subcontractors.• Handled collections for closing projects.• Delivered training material for partners, installers, and clients.• Reviewed contracts and addendums.• Managed client escalation complaints.• Assisted in cost reduction strategies.• Handled part shipments.• Built and maintained relationships with clients, partners, distributors, and end customers.• Trained field force and workshop staff on new tools, products, strategies, and processes.• Supported commercial functions (sales & marketing) and facilitated after-sales operations.• Participated in regular meetings of the Field Service Operations Department.• Monitored in-warranty (IW) and out-of-warranty (OOW) service delivery.• Reviewed and controlled Service Action Workflow (SAW) rejection cases to find root causes and prevent repetition.• Participated in key projects of the Field Service Operation within the brand and the Head Office.• Extensive experience in solar power plant construction and operations.

Panamá, Panama

• Check Supplier’s Appeals • Monthly Stocktaking and quarterly • Self-training and authorized Service Center training compliance with certifications• Offset Collection (Bidirectional Billing) • Deliver Training Material • Sample Management and Resell process • Contract and addendum review with partners • Clients Escalation Complaints • Scrap Management • Help with Cost Reduction • Part Shipment Handling • Responsible for handling customer complaints, and cooperating with internal resources• Build and keep a good relationship with the service center, carrier, distributors and end customer. • Training to FF and workshop staff (New tools, new products, new strategies and process, among other topics). • Support commercial functions (Sales&marketing), providing an effective after -sales operational cycle and collaboration with the service network stakeholders. • Participate of regular meetings of Field Service Operations Department.• Support commercial functions (sales & marketing), providing an effective after–sales operational cycle and collaboration with the Service Network stakeholders.• Establish regular and extraordinary meetings with other departments functions (Service Administration, CS Planning, Parts, Tech Support, Customer Experience, among others).• Monitor with an end-to-end approach the review of In Warranty (IW) and Out of Warranty (OOW) service delivery across the branch, with all processes and requirements involved.• Review and control of SAW (Service Action Work Flow) rejection cases, focusing on finding root causes to prevent repetitive behavior of Authorized Service Centers (ASCs).• Review and control all major Key Performance Indicators (KPIs).• Participation in all key projects of the Field Service Operation within pertinent brand, and also those belonging to SELA Head Office.• Perform homologation : Smartphones, Tablets, MiFi, CPE. etc.• Report issues found in the devices’ software to HQ and capture logs to h

Panama

- Provided support to field technicians and end-users with printing devices and software applications- Performed case management using Service Now ticketing system by documenting, tracking, and monitoring to ensure a timely resolution- Processed service requests using SOM- Documented, tracked, and monitored problems to ensure a timely resolution- Helped develop and document internal procedures- Provided support to several countries around the World Like (South Africa, USA, Latin America, Europe, Asia, etc)•Handle detailed problems that require standard solutions. •Escalation point for difficult or high impacting IT incidents for particular hardware, software or platform.•Assists and provides guidance to less experienced employees. •Simulates or recreates user problems to resolve operating difficulties. •Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems. •Recommends systems modifications to reduce user problems. •Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives, and deciding how to proceed. •Provides leadership and mentors employees. •Provides transfer of skills to employees and to technicians in other support areas. •Proactively engages the required resources to ensure the client's expectation is exceeded in a timely manner.

Panama

Teach Different subject in the Computer Science field - Programming - Data Structure - Hardware and Software components and some other topics.

Panamá

- Do advanced technical support remotely as help desk 1.5 - Provided support to field technicians and end users with printing devices and software applications- Performed case management using Service Now ticketing system by documenting, tracking, and monitoring to ensure a timely resolution- Processed service requests using SOM- Documented, tracked, and monitored problems to ensure a timely resolution- Helped develop and document internal procedures- Provided support to several countries around the World Like (South Africa, Usa, Lantin America, Europe, Asia, etc)

Panama, Panama

As Helpdesk Associate Agent I’m an information technology (IT) professional who helps users resolve issues with computer hardware or software. I respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. Main Duties- Provides support with the Highest Quality to ensure a top Customer Experience- Handle incoming queries and help requests from end-users, either via email, chat or over the phone- Document with detailed notes the problem users are experiencing, troubleshooting steps, and further steps or resolution of the issue.- Diagnostic problems based on the information requested and determine the full scope of the user’s issue- Guiding users by walking them through steps they can take to resolve the issue on their own for relatively simple issues- Usage of remote support tools for resolution by modifying settings or making necessary changes - Triage issues and escalate user support requests to higher-level technical teams and experts if we are unable to resolve the issue on our own- Performing system tests and updates after they complete their troubleshooting and necessary repairs- Walk users through updates and installation processes for software and peripherals.

Panama

Support on Home entertainment equipments.

Supervise people making sure the follow procedures and coaching them to take it to next level.

We are a few agents that takes supervisor calls for metro pcs any time a customers ask the agents for a supervisor. there is when we take the call.

Superior Teaching Post Grade, Superior Teaching, A+

Activities and Societies: Chess games Superior Teaching Post Grade.

Bachelor'S Degree, Ingeniería Informática

Activities and Societies: Chess game Application development. Java, Sql, c++ and some others.