Nick Ames Email & Phone Number

Manchester, Gb

Zurich Airport, Ch

Zurich Airport, Ch

Zurich Airport, Ch

Leader and Director of the B2C, Retail, Hospitality division across Canada and the USA (working remotely in the UK)Full P&L responsibility and direction of business line.- Drive product direction and conceptualisation- Push boundaries and create spaces which disrupt sector - Enact commercial and operational strategies to deliver an increase in profitability.- Develop pipeline of expansion opportunities - Full business analysis and continued roll-out of brand- Identify business growth opportunities & present projections, budgets, terms and data driven investment plans - Drive standards, establish and develop SOPs to drive consistency and raise standards - maintain market leader status.- Enact commercial strategies and lead contract negotiations with global / bluechip partners - Develop and execute marketing plan for region with a strategic plan to grow direct customer transactions and enhance brand- Own and roll out technology within the business- Leadership of direct reports - Curated a continuous improvement and individual-empowered culture.- Coordinate and direct internal teams such as Finance, Legal and Global Marketing to support business goals.

Zurich Airport, Ch

Global marketing leader, spearheaded the rapid global roll out of Swissport’s hospitality brand and headed up ‘Centre of Excellence’ with responsibility for: - Go-to-market strategies and ownership of RFP and global tender responses- B2C and B2B customer retention and acquisition initiatives- Digital marketing, ecommerce development - Brand development,- Global customer service team and SaaS introduction- Development of business critical, bespoke digital tools, along with change management and business evolution.Responsibility for strategic direction, development and equity of brand, brokered partnerships with some of the UK's largest press publications, retail brands and financial institutions. Achieved significant ROI and exponential B2C online sales growth whilst focussing on cost management and budget maintenance.Developed tools and consumer insights to evolve business, add value, maintain relevance and innovate product.Management of external agencies and international stakeholders ensuring delivery of complex, commercial, IT and marketing projects.

Zurich Airport, Ch

Zurich Airport, Ch

Managing the marketing team, I am fully responsible for all output and strategy of both online and offline marketing, PR and brand ensuring maximum exposure and ROI.• Fully responsible for the redevelopment of digital presence (encompassing both B2C and B2B) including e-commerce site optimisation, affiliate campaigns, eCRM, email campaigns and UX resulting in significant online growth.• Design, launch, roll out and management of hugely successful multi-national brand.• Creation and roll out of fully integrated, multi-channel campaigns.• Launched and managed national advertising partners, sales partners and growth strategy.• Responsible for customer experience, customer service and physical design resulting in significant footfall increase.

Preston, Lancashire, Gb

Self Employed

Gb

London, England, Gb