Enterprise Customer Success Manager, Public Sector
Current· Partners with Enterprise Account Executive and Solutions Engineering teams to onboard, train, and proactively drive product adoption with Public Sector customers.· Proactively builds relationships with customers to achieve loyalty and advocacy within their organization.· Collaborates cross-functionally with internal teams to manage projects, provide actionable customer guidance, and drive progress toward helping customers realize their strategic business goals.· Owns and project-manages the onboarding process for new customers and continues to help them scale post-implementation.· Serves as a trusted advisor to clients by partnering with them to build a clear and concise plan to meet their operational goals.· Monitors and analyzes usage trends to uncover renewal risks and identify opportunities for contract growth and optimization.