• Led and coached a team of over 30 insurance agents, fostering a culture of accountability and continuous improvement through tailored training programs and personalized mentorship. • Designed and implemented effective sales strategies and training programs, enhancing team performance and driving significant growth in sales outcomes. • Directed impactful multi-channel marketing campaigns, including SEO, Pay Per Call, Live Transfer, and Direct Mail, improving lead conversion rates and increasing brand visibility. • Streamlined operations by introducing performance metrics, optimizing Salesforce CRM workflows, and improving communication between departments. • Oversaw the Customer Service Department, enhancing customer satisfaction through process improvements, targeted training, and the integration of automated support tools. • Managed a multimillion-dollar operational budget, identifying cost-saving opportunities to reduce expenses while maintaining high service standards. • Ensured full compliance with insurance industry regulations and standards, fostering trust and mitigating organizational risks.

• Established and operated a successful health and life insurance agency, achieving $1.2M in revenue the 1st year of business.• Recruited, trained, and led a team of 15 agents, creating a high-performance sales culture focused on client-first solutions.• Designed and implemented strategic marketing campaigns, resulting in increased lead generation by 40%.

• Directed a team of 20 sales agents at Zyan Capitol.• Implemented comprehensive training initiatives focusing on advanced sales techniques, resulting in improved agent performance metrics.• Streamlined recruitment processes, reducing ramp-up time for new hires by 15% and enhancing their first-quarter sales success rates.