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Nick Badraun Email & Phone Number
Director of Customer Experience | E-470
at
E-470 Public Highway Authority
1 work email found
@comcast.com
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✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Experience | E-470
Location
Aurora, Colorado, United States
Company size
Who is Nick Badraun? Overview
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Quick answer
Nick Badraun is listed as Director of Customer Experience | E-470 at E-470 Public Highway Authority, a with 141 employees, based in Aurora, Colorado, United States. AeroLeads shows a work email signal at comcast.com and a matched LinkedIn profile for Nick Badraun.
Nick Badraun previously worked as General Manager / Chief Operating Officer at Xp League Rocky Mountain and Senior Director, Customer Experience and Workforce Management at Comcast. Nick Badraun holds Full Stack Web Development from University Of Denver.
Company email context
Email format at E-470 Public Highway Authority
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{first}_{last}@comcast.com
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AeroLeads found 1 current-domain work email signal for Nick Badraun. Compare company email patterns before reaching out.
Profile bio
About Nick Badraun
Dynamic and award-winning customer success, operations, and Full Stack Certified executive with a 15+ year track record of developing customer-centric business plans, optimizing project management processes, and driving multimillion-dollar cost savings. Proven leadership in managing global teams of 6K+ employees, implementing strategic initiatives, and ensuring sustainability in customer success.I have extensive experience in steering multi-year programs to develop and optimize globally distributedcustomer success and contact center functions, deploying cutting-edge omnichannel technologies, refining processes, defining crucial KPIs/metrics, and driving comprehensive team training programs. I have also established a proven track record as a trusted advisor to C-level leadership, providing guidance on customer success strategy, customer experience modeling, data analytics, contact center operations, and regulatory compliance.Career Highlights:- Spearheaded AT&T's "Project Velocity", AT&T/DIRECTV merger initiative to realign DIRECTV technicaloperations within U-Verse contact centers, resulting in a ~$250M reduction in annual operating costs.- Hand-picked to participate in high-potential leadership development programs across career, including:- XLR8R: DIRECTV’s premier executive development program.- CCDRP: Comcast’s call center director collaboration rotational program.- ELCAP: Comcast’s Executive leadership career advancement program.- Won the 2019 Circle of Success Award at Comcast for innovation in operational excellence of projectFusion and served as the Executive Sponsor for "OUT", an employee resource group at Comcast dedicatedto addressing the needs of the LGBTQ+ Community.- Selected to collaborate with Dr. Paul Stoltz, CEO of PEAK learning, as an Adversity Quotient Champion and co-owned a business partnership with Intradiem, delivering scheduling support to front-line employees.- Built and launched DIRECTV Call center operations in Tulsa, OK and Huntsville, AL, in addition tointroducing a strategic approach targeting the top 20 chronic callers to facilitate account resolution.- Earned the 2016 AT&T Summit Award for outstanding performance in delivering exceptional customerservice, as evidenced by high TNPS results.
Listed skills include Leadership, Process Improvement, Call Centers, Cross Functional Team Leadership, and 46 others.
Current workplace
Nick Badraun's current company
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E-470 Public Highway Authority
11 roles
Nick Badraun work experience
A career timeline built from the work history available for this profile.
General Manager / Chief Operating Officer
CurrentXP League is an esports league modeled after classic youth sports organizations, making our programming easy for parents to understand and kids to participate in. Parents with no video game or esports experience will be able to connect with their kids on a level they never imagined.We incorporate teaching sportsmanship, teamwork, and positive behavior into our programs’ DNA and reward players each week for displaying one of our core values.
Jun 2023 - Present
Senior Director, Customer Experience And Workforce Management
Jan 2021 - Sep 2023
Senior Director, West Division Customer Experience & Care
Dec 2017 - Jan 2021
National Director Of Customer Experience, Strategy And Operations
Apr 2017 - Dec 2017
Senior Manager, Line Of Business Owner – Protection Plan, Spanish
Jan 2002 - Apr 2017
Sr. Manager International Partner Operations
Jan 2016 - Apr 2016
Sr. Manager – Regional Operations - Customer Care
Responsible for the operations of specialty call center operations located in Denver and Missoula.The team existed as a multi-site team with five managers, 35 team leaders and approximately 600 agents. • Team mission: Work collaboratively as one team to identify the best demonstrated behaviors that will provide a “WOW” experience for our customers and employees.
May 2015 - Jan 2016
Senior Manager - Partner Operations And Performance Management - Technical Services
Technical call center performance and partner operations manager with responsibility for all aspects of outsourced call center partner performance within the technical call type. This responsibility includes the performance management of 3 unique business processing outsourcing companies (BPO) totaling over 6,000 call center agents and 7 unique lines of business located in 23 different on and off-shore locations. This includes opening and closing several call centers as well. In addition, through project management, responsibilities include management and development of policies, procedures, and organizational initiatives that drive operational effectiveness. Key strengths include: • Decisive execution• Cross-functional management• Business Implementation • Problem solving• Performance analysis
Mar 2012 - May 2015
Program Manager
DIRECTV's flagship technical call center, located in Tulsa Oklahoma, is home to over 1,200 call center agents. In my role, I was responsible for leading and implementing business and operational initiatives. Determine when to partner with training, recognition and communication team members in implementation process. Collaborate with business partners and call center leaders to review, analyze and recommend short-term project, process improvement and/or policy changes that drive positive business results and improve customer satisfaction.Key strengths include: • Process improvement • Tactical / strategic planning• Performance management • Project management• Performance forecasting• Business Implementation
Jan 2007 - May 2012
Customer Care Manager
Managed 15+ supervisor level direct reports and 2nd line manager to over 300+ technical call center agents. Built strong cross functional relationships and developed strong leadership skills by focusing on teamwork and performance. Created and implemented many new call center processes to drive large improvements in customer satisfaction.
Apr 2005 - Apr 2007
Team & coworkers
Colleagues at E-470 Public Highway Authority
Other employees you can reach at e-470.com. View company contacts for 141 employees →
DS
Dan Shargel
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
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NT
Neil Thomson
Colleague at E-470 Public Highway AuthorityDenver, Colorado, United States
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JB
Joshua Burgess
Colleague at E-470 Public Highway AuthorityGolden, Colorado, United States
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SM
Sarthak Mishra
Colleague at E-470 Public Highway AuthorityUnited States
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DL
Diane Lundquist
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
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LM
Linda Miller
Colleague at E-470 Public Highway AuthorityCastle Rock, Colorado, United States
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JJ
Jaulisa Johnson
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
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AM
Anai Morales
Colleague at E-470 Public Highway AuthorityDenver, Colorado, United States
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CA
Crisandra Alvarez
Colleague at E-470 Public Highway AuthorityPuerto Rico
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DS
David Sunderland
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
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Dan Shargel
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
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NT
Neil Thomson
Colleague at E-470 Public Highway AuthorityDenver, Colorado, United States
View →
JB
Joshua Burgess
Colleague at E-470 Public Highway AuthorityGolden, Colorado, United States
View →
SM
Sarthak Mishra
Colleague at E-470 Public Highway AuthorityUnited States
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DL
Diane Lundquist
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
View →
LM
Linda Miller
Colleague at E-470 Public Highway AuthorityCastle Rock, Colorado, United States
View →
JJ
Jaulisa Johnson
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
View →
AM
Anai Morales
Colleague at E-470 Public Highway AuthorityDenver, Colorado, United States
View →
CA
Crisandra Alvarez
Colleague at E-470 Public Highway AuthorityPuerto Rico
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DS
David Sunderland
Colleague at E-470 Public Highway AuthorityAurora, Colorado, United States
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5 education records
Nick Badraun education
Full Stack Web Development
University Of Denver
Business, Business Administration
St. Gregory'S University
Associates Of Arts, Culinary Arts
Seattle Art Institute
Bachelor Of Business Administration - Bba, Business Administration And Management, General
Saint Gregory'S University
Full Stack Web Development
University Of Denver
FAQ
Frequently asked questions about Nick Badraun
Quick answers generated from the profile data available on this page.
What company does Nick Badraun work for?
Nick Badraun works for E-470 Public Highway Authority.
What is Nick Badraun's role at E-470 Public Highway Authority?
Nick Badraun is listed as Director of Customer Experience | E-470 at E-470 Public Highway Authority.
What is Nick Badraun's email address?
AeroLeads has found 1 work email signal at @comcast.com for Nick Badraun at E-470 Public Highway Authority.
Where is Nick Badraun based?
Nick Badraun is based in Aurora, Colorado, United States while working with E-470 Public Highway Authority.
What companies has Nick Badraun worked for?
Nick Badraun has worked for E-470 Public Highway Authority, Xp League Rocky Mountain, Comcast, At&T, and Directv.
Who are Nick Badraun's colleagues at E-470 Public Highway Authority?
Nick Badraun's colleagues at E-470 Public Highway Authority include Dan Shargel, Neil Thomson, Joshua Burgess, Sarthak Mishra, and Diane Lundquist.
How can I contact Nick Badraun?
You can use AeroLeads to view verified contact signals for Nick Badraun at E-470 Public Highway Authority, including work email, phone, and LinkedIn data when available.
What schools did Nick Badraun attend?
Nick Badraun holds Full Stack Web Development from University Of Denver.
What skills is Nick Badraun known for?
Nick Badraun is listed with skills including Leadership, Process Improvement, Call Centers, Cross Functional Team Leadership, Customer Satisfaction, Performance Management, Vendor Management, and Team Building.
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