Gm, Customer Business Outcomes
CurrentThe market for cloud technology and services is increasingly accelerating driven by the need for sustainable business growth. Success in this market requires taking a customer business outcome approach and engaging with a broader set of stakeholders to bring innovative solutions, services, and partnerships to our customers. The Customer Business Outcome approach requires vertical relevance, clear articulation of business value, and a transformation vision on how to evolve across multiple horizons. The approach we have built starts with top business outcomes at a vertical level and breaks them down to the right use cases/scenarios. We then take the KPIs our customers and benchmark relative to industry average and leaders to quantify a leap in maturity. Finally, we prioritize and sequence the transformation architecture and capability maturity model. This ensures we are innovative on our offerings and have a voice internally and with customers that drive tighter alignment, accelerated business outcome delivery, and a simplified transformation plan.