• Provided prompt and courteous customer support via email, live chat, and phone.• Resolved complex issues like transaction disputes, account verification, and two-factor authentication problems. • Collaborated cross-functionally with technical, compliance, and accounting teams for timely issue resolution, ensuring seamless user experiences. • Assisted with the on-boarding process for new users, providing guidance on registration, deposit, withdrawal, and trading procedures, leading to increased user retention. • Contributed to the development and improvement of the company's knowledge base and FAQs, streamlining customer support processes.

• Diagnosed, repaired, and conducted testing on donated IT equipment.• Managed the refurbishment process and ensured quality control for outgoing computers.• Demonstrated a strong work ethic, consistently meeting deadlines while maintaining high levels of customer service.• Utilized inventory management skills to maintain organization and adhere to job processes and data management requirements.