Nicholas J. Bolek Email & Phone Number

Grand Rapids, MI, US

Respond to help tickets regarding technical support and service requests from vessel operators through SalesforceProvide support for servers using AWS services such as CloudWatchUse Remote Desktop Protocol to access servers suffering performance disruption and troubleshoot, escalate, or resolve issuesUtilize Internet Information Services to troubleshoot.

Educate users over the phone and through email on how to use proprietary softwareTroubleshoot software and hardware issuesCreate and manage users in Active Directory ManagerManage outlook licenses and assist with password resets/email forwarding, etc.

Clearwater, Florida, United States

• Initiated meaningful correspondence with students and public regarding career planning.
• Conducted events meant to inform students and members of the public about best interview and resumé practices, as well as available career resources and opportunities.
• Created visual aids to inform about upcoming events or available resources.

Clearwater, Florida, United States

• Established and maintained new and existing client relationships with 100+ clients.
• Carried out a needs-based collaborative discovery assessment.
• Ensured clients needs were met and all portfolio risks were mitigated.

Clearwater, Florida, United States

• Secured relationships with clients and customers at 5 dealerships.
• Negotiated prices based on time and cost of material.
• Oversaw 3 hourly employees and conducted quality checks.

Tampa, Florida, United States

• Organized and presided over group meetings on coping mechanisms with up to 20 patients.
• Maintained a safe and organized unit.
• Employed verbal de-escalation techniques with agitated patients as needed.
• Administered non-violent crisis intervention techniques when dealing with violent patients to guarantee staff and patient safety.

Associate Of Science - As, Cybersecurity

Activities and Societies: Phi Theta Kappa National Honor Society

Certificate, Homeland Security