Nick Bowden Email & Phone Number

Barnsley, Gb

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

Sheffield, United Kingdom

Kolkata, West Bengal, India

Wath Upon Dearne, South Yorkshire, United Kingdom

Managed and motivated a team of agents through ongoing change and offering first hand support through personalised coaching and constructive feedback in the style of personalised 121 sessions and quality/compliance assessments. Lead my team through ongoing changes in a diplomatic and empathetic way to maximise business results and maintain the grade of service offered to our customers within a fast paced and compliant driven environment Managed performance and provided consistent support to my team whilst setting clear expectations in line with company policy and HR procedures. Having the confidence to facilitate outcomes and make impartial judgements on HR cases and will deliver HR/company outcomes where necessary. Experienced in people management and performance enhancement through the conversion of MI into an engaging conversation both in a team, and an individual setting, which leads to tailor made coaching sessions and ad-hoc feedback where necessary. facilitated workshops regarding local change to clearly understand the root cause, the requirements needed and the wider business impacts to encourage soft skills, knowledge gaps and build confidence. successfully and confidently deliver business objections whilst creating the working environment to where people feel motivated, engaged and passionate to deliver services to customers. Consistently driven sales conversion targets of 27% and above, maintained team efficiencies through daily performance delivery meetings and 121 sessions. Rolled out team briefings, campaign briefings and co-ordinated training sessions to peers throughout the residential operation. Delivering L&D training and upskilling a team of new starters through their grad bays.

United Kingdom

Demonstrate an excellent understanding of what it takes to be a confident and consistent coach and have provided encouragement, support and observational feedback to agents who have delivered unfair customer outcomes or have lacked support in the past. Analysed agent trends, personalities and behaviours to allow me to understand each agent on an individual and personal level to have an engaging one to one sessions. Interpret MI and convert this into an engaging conversation to correct behaviour and check understanding where necessary. Liaise with Duty Managers, Team Managers and Sales Managers when booking in coaching sessions, call feedback and quality engagement whilst being able to ensure sufficient time was available to fulfil each session, constantly aware of the grade of service offered to our customers. Facilitated consistent and clear messages to enable my team sale coaches to deliver key management information, understand business trends and develop our personal skills whilst sharing best practices to become our customers trusted energy partner

Rotherham, South Yorkshire, United Kingdom

Rotherham, South Yorkshire, United Kingdom

Rotherham, South Yorkshire, United Kingdom