As part of the Customer Success Team, I focus on customers' strategy and growth. This involves analysing data, spotting opportunities, and working with customers to develop a plan to implement them.

Strategic Development & Implementation:Created growth-oriented roadmaps for key clients, leading to an average 20% increase in growth across engaged clients.Implemented data-driven strategies, which translated to increased client engagement and approval of strategic projects.Client Success & Engagement:Managed the local Client Success Program, contributing to a rise in client satisfaction scores.Conducted multiple QBRs, increasing business opportunities and client retention.Improved client relations through proactive support, leading to an increase in NPS.Leadership & Mentorship:Mentored teams in Growth Consulting and Digital Marketing, enhancing team performance and knowledge sharing which translated to increased client engagement and approval of strategic projects.Trained new consultants and led knowledge transfer, fostering leadership and ensuring high client satisfaction.Project Management & Sales:Managed project discovery and platform migration projects, achieving seamless platform transitions and upselling additional services.Closed deals and managed sales processes, increasing revenue through successful product and service sales.Launched new SEO and digital marketing services, generating significant new business and enhancing client offerings.

- Launched Magento Projects: Managed end-to-end project delivery, maintaining large retainers and ensuring timely completion using Agile and Waterfall methodologies.-Team Management: Oversaw cross-border development teams, ensuring project milestones were met and client expectations exceeded.Overview: Launched Magento projects from beginning to end. Maintained large retainers, from roadmap to delivery. Completed the entire Vaimo workflow and am deeply familiar with Agile, Waterfall and using both. Knowledge of Magento functions and features. Used extensive SCRUM methods, and managed a large team of developers including cross-border teams.

Client Engagement: Worked with high-profile clients, leading to successful launches of large enterprise sites.Cross-Department Collaboration: Collaborated with UX, graphic design, and SEO teams to deliver comprehensive digital solutions.Overview: Worked with high-profile clients; worked across departments in the design agency. Launched large enterprise sites. Work with various skilled teams such as UX, Graphic Design and SEO.

As a freelance Ecommerce Consultant, I empowered businesses to launch and optimise online stores. Skilled in Magento and client communication, I signed up 30 clients in 4 months and delivered website relaunches that boosted businesses.Ecommerce Transformation Specialist: I leveraged my 14+ years of experience in web development and Linux administration to help businesses launch and optimise their online stores. My expertise encompassed all aspects of e-commerce, from initial creation to conversion optimisation (driving visitors to customers). Technical Proficiency & Client Success: I mastered leading platforms like Magento, Prestashop, OpenCart, and WooCommerce, enabling me to deliver impactful solutions for clients across diverse industries. Key Achievements:- Rapid Client Acquisition: Successfully signed up 30 brand new clients within a 4-month period, showcasing my ability to attract clientele without prior paid advertising or design agency connections.- Turnaround Expertise: Demonstrated a proven track record of managing repairs and implementing new features for busy online stores.- Exceptional Communication

As Founder and Technical Director of a web and mobile application startup, I spearheaded its growth while wearing multiple hats. From solutions architecture and software design to project management and product strategy, I ensured a holistic approach. My focus on requirements analysis, solution design, and communication with developers laid the foundation for success.Additionally, my leadership in project management, quality assurance, and technology adoption fostered a productive and innovative environment. This resulted in the successful launch of 7 applications from scratch, solidifying my ability to navigate a dynamic environment and deliver results. Full-Stack Leadership: Led a new web and mobile application startup as Shareholder and Technical Director, wearing multiple hats including solutions architect, software architect, project manager, and product manager.Strategic Vision & Execution: Oversaw budgeting, pricing, marketing, and strategy while managing technical aspects.Requirements & Design Expertise: Performed in-depth software requirement analysis, designed solutions, and documented them formally.Solution Architect & Architect Liaison: Assessed potential solutions through research, testing, prototyping, and vendor discussions. Communicated software requirements and designed software/hardware architecture to support the solution.Agile Project Management: Utilized Gantt charts for project planning (tasks, milestones, resource allocation), managed development teams, and ensured project delivery through change management. Implemented rigorous quality assurance measures.Technical Infrastructure Architect: Designed and implemented efficient development and production environments, including software architecture, hardware architecture, development methodologies, tools, and disaster recovery systems.Technology Innovation Champion: Led the organization in adopting new technologies to enhance products and development processes.

Worked with the SAP Operations team and assisted in various tasks including generating reports of active uses, cleaning up data off the test server, assisting team with system issues. Worked on both front-end and back-end of SAP. Also worked with Peoplesoft ERP which was being trialled in certain departments of the university.