Nick Brodersen Email & Phone Number

Greater Chicago Area

- Manage high value and corporate client accounts by providing start to finish support for sales and customer service- Reach out to new prospective clients to build relationships and encourage repeat business- Drive major account sales to help push company and corporate partnership initiatives- Act as a liaison between Client Accounts and Sales departments- Provide initial and continued training for sales Sales team to encourage successful sales ability and adherence to unique protocol for high value events and packages- Provide onsite support to aid in high value ticket distribution, customer support, and package execution

Greater Chicago Area

- Mentored VIP team members through informal and formal reviews to aid in their profession development- Monitored overall sales team performance and adjusted focus and scope of goals accordingly based on positive and negative trends- Created and executed intensive training for VIP agents on high value events, such as Super Bowl, Masters Golf Tournament, NCAA and NFL Partnership packages, and the World Cup- Assisted in the interview and hiring process for sales team applicants- Helped build and run the Call Center Fun Committee to increase employee engagement and morale across all departments

Greater Chicago Area

- Provide support for level 1, 2, and senior sales associates- Monitor and assist development of sales agents- Coordinate with management and quality assurance teams to maximize team efficiency and potential

Greater Chicago Area

- Handled high value orders for premium events including Super Bowl, Masters Golf Tournament, Wimbledon, and more.- Engaged VIP clients with specialty orders to build relationships and create return business- Worked with Vivid Seats for Business to assist and promote corporate purchases- Assisted the development of newer agents through mentoring and training

Rosemont, Il

- Spread brand awareness to new business locations- Interacted with current and potential clients to connect with our company- Matched services to client needs- Set up estimates with customers

Evanston, Il

- Handled social media presence for Aware Music's pages (Facebook, Twitter, Tumblr)- Worked to find new ways to connect and engage audiences- Assisted in behind-the-scenes aid to artists and managers- Managed and maintained artist tourbases

Des Moines, Iowa Area

- Handled contacts and provide customer service to policyholders in Central Plains Claim Zone.- Directed claims to appropriate associates for resolution.- Ensured Claimant is recognized, cared for, and knowledgeable about journey during claim process.- Collaborated effectively to assure completion of essential tasks

Iowa City, Iowa Area

- Booked events for the venue portion of Public Space One- Managed volunteers for effective and efficient event production- Handled monetary transactions between artists and venue- Ran sound and lights during shows

Iowa City, Iowa Area

- Helped manage 60 member student organization provide events for the University of Iowa and Iowa City, IA population- Worked to find new ways to use SCOPE Productions' resources- Provided feedback and insight into possible new events- Used interpersonal and management skills

Iowa City, Ia

- Executed marketing and promoting events through the university campus and Iowa City / Cedar Rapids area- Worked on Production Committee: Set up and tore down sound and light systems, completed stage preparation and deconstruction, worked as a stage hand- Worked on Internet Marketing team to promote event online- Day of Show: worked with production companies, tour crews, and SCOPE colleagues to successfully produce and tear down shows