Sr. Specialist, Demand Generation Analyst
Current➢ Implement CRM/Marketing Automation best practices, trainings & initiatives for Sika North America & LATAM. Handle admin setup, functionality, and operations for CRM & Marketing Cloud (Pardot) integrations.➢ Proposed & hired third party agencies for lead processing & improve CRM pipeline conversions. Improved customer experience metrics (lead handle time) and conversion rates.➢ Act as the SalesForce & Account Engagement (Pardot) admin for Sika North America. Create, monitor and advise on KPIs for individual BUs to act as marketing consultant for recommendations & improvements.