Nicholas Burlin Email & Phone Number

Thames Ditton, Gb

London, England, United Kingdom

On-Site Technical Support Engineer for a managed service provide with a continually expanding broad client portfolio. Main duties include but not limited to:- Technical support for Microsoft related technologies (Windows 10, Server, Exchange)- Office 365 administration- Technical support for Apple related technologies (Mac OS , iOS)- Technical support for cloud-based applications (Vmware, G-Suite, Azure, AWS, Egnyte, Box)- Technical support for 3rd party applications (Sage, Salesforce, SAP)- Liaising with 3rd party vendors to resolve both hardware and software issues- On-site technical support at client sites- Communicating with clients daily and ensuring any cases raised are logged and escalated in line with the SLA- On-site network patching when required- Familiarity with networking infrastructure (Cisco Meraki, Routers, Switches, Access Points and Firewalls)

London, United Kingdom

• Microsoft and VMware Server Generalist.• Creating and deploying virtual machines using VMWare vSphere client. Configuring hardware settings and creating non-dedupe and de-dupe hard disks when required • Creating Static IP addresses for all the company servers• Administering Server 2012 R2 and Server 2016 Deployments• Using WSUS to push out Windows Updates across all the business units.• Using and configuring Cisco IronPort’s to block spam mail• Maintaining and performing daily and weekly tape backups and performing archive backups when needed and working with our off-site tape provider.• Active Directory administration, creating OU’s and security groups.• Resolving any servers with out-of-date anti-virus protection• Migrating and creating File shares and applying the relevant group security• Basic Group Policy and PowerShell scripting.

London, United Kingdom

• Responding to support tickets escalated by 1st line support and resolving where possible or escalating to 3rd line support. if required to. • Providing on-site support in the company’s other remote offices with off-site visits necessary when required.• Investigating hardware and software issues to identify the cause and implement workarounds and identifying solutions where possible.• Resolving support tickets in a timely manner in line with the SLA, keeping the customer updated during all stages of the process.• Administering OS images for desktops and laptops including but not limited to Windows 7 and Windows 10• Ensuring End-point clients are secure and up-to-date and resolving any clients that are out-of-date.• Providing internal technical documentation on the company intranet for supporting the end-users• Maintaining accurate records of all IT Assets• Logging email and telephone support requests into a service desk software application.• Resolving a proportion of IT support requests at 1st Tier.• Ensuring an appropriate level of detail is gathered, accurately identifying the urgency, impact and priority of a call and escalating where necessary support requests to 2nd and 3rd line engineers and other teams within the Technology department.• Using SCCM to build and deploy Windows 10 laptops.• Changing Backup data tapes, reviewing backup job status’s using EMC Networker and liaising with Offsite staff to prepare backup jobs• Providing advice to users on the use of IT equipment, data storage, printing and core applications and best day-to-day IT practices.• Contributing to ensuring that the Asset Database is a true and accurate representation of existing IT assets.• Administrating Microsoft Office 365 and using Active Directory daily.• Basic troubleshooting with VMware vSphere cloud computing virtualisation platform• Contributing towards the creation of support documentation.

Málaga Area, Spain

Built up successful client portfolio over a seven year period in a major European country.Implemented a structured I.T support programme tailored to meet the client’s needs.Acted as a middle man and go between for national telecoms operator and clients needing a fully functional broadband service.• On-site computer support and maintenance contracts.• Responsibilities include:- • Software installations and hardware repair where possible in both IBM PC & Apple Mac environments• Full technical support operator.• Software support includes anti-virus and firewall implementation. Installation of software programs for the client. (I.e. Microsoft Office etc.) Full system health check. Backup of data to external device• Hardware installations ranging from full spec computers to peripherals (Printers, scanners, Network Drives, Routers etc.)• Setting up wireless (Wi-Fi) networks with strong encryption protocols• One-to-one tailored personal tuition and training in all aspects of I.T.• Offering I.T buying advice to clients.• Supplying I.T. equipment to clients from third parties

Málaga Area, Spain

Operated as an independent distributor for the Wellness International Network (WIN).Promoting and selling everyday multi-vitamins and supplements to individuals and businesses.

Warrington, United Kingdom

• Directly involved in employee recruitment. • Implemented and utilised a computerised Intex™ Software payroll system.• Ran a successful radio advertising campaign with Wire FM, Warrington. This included a promotion involving a former professional player. • Authorised all of the company bookkeeping & did online tax filing through the Government Gateway website.• Decreased company overheads whilst managing to increase profit margins over a 5 year trading period

Wilmslow, Cheshire

Online researcher for an information services company providing research, information publishing, web technology & consulting services to public and private sector clients.• Developed a tailored computerised database utilising Microsoft Access for the Irish University enterprise to achieve their search targets. • Implemented an online database system of users for access to the West midlands financial services web portal. • Instigated a client dial-up telephony system to troubleshoot access and login issues.

Manchester Airport

Responsible for computerising and data entry for the flight log reports including hours flown and miles covered for a broad spectrum of airlines using Windows NT 4.0

Associate’S Degree, Business Studies, Pass

Activities and Societies: University Rugby Team

Foundation Business Information Technology Course, Business Studies

Activities and Societies: RugbyGraduated with a Higher National Diploma (HND) Foundation 1 year qualification in Business Information.