Nicholas Burlin Email & Phone Number

London, England, United Kingdom

On-Site Technical Support Engineer for a managed service provide with a continually expanding broad client portfolio. Main duties include but not limited to:- Technical support for Microsoft related technologies (Windows 10, Server, Exchange)- Office 365 administration- Technical support for Apple related technologies (Mac OS, iOS)- Technical support for.

London, United Kingdom

• Microsoft and VMware Server Generalist.
• Creating and deploying virtual machines using VMWare vSphere client. Configuring hardware settings and creating non-dedupe and de-dupe hard disks when required
• Creating Static IP addresses for all the company servers
• Administering Server 2012 R2 and Server 2016 Deployments
• Using WSUS to push out Windows Updates across all the business units.
• Using and configuring Cisco IronPort’s to block spam mail

London, United Kingdom

• Responding to support tickets escalated by 1st line support and resolving where possible or escalating to 3rd line support. if required to.
• Providing on-site support in the company’s other remote offices with off-site visits necessary when required.
• Investigating hardware and software issues to identify the cause and implement workarounds and identifying solutions where possible.
• Resolving support tickets in a timely manner in line with the SLA, keeping the customer updated during all stages of the process.
• Administering OS images for desktops and laptops including but not limited to Windows 7 and Windows 10
• Ensuring End-point clients are secure and up-to-date and resolving any clients that are out-of-date.

Málaga Area, Spain

• Built up successful client portfolio over a seven year period in a major European country.Implemented a structured I.T support programme tailored to meet the client’s needs.Acted as a middle man and go between for.
• On-site computer support and maintenance contracts.
• Responsibilities include:-
• Software installations and hardware repair where possible in both IBM PC & Apple Mac environments
• Full technical support operator.
• Software support includes anti-virus and firewall implementation. Installation of software programs for the client. (I.e. Microsoft Office etc.) Full system health check. Backup of data to external device

Málaga Area, Spain

Operated as an independent distributor for the Wellness International Network (WIN).Promoting and selling everyday multi-vitamins and supplements to individuals and businesses.

Warrington, United Kingdom

• Directly involved in employee recruitment.
• Implemented and utilised a computerised Intex™ Software payroll system.
• Ran a successful radio advertising campaign with Wire FM, Warrington. This included a promotion involving a former professional player.
• Authorised all of the company bookkeeping & did online tax filing through the Government Gateway website.
• Decreased company overheads whilst managing to increase profit margins over a 5 year trading period

Wilmslow, Cheshire

• Online researcher for an information services company providing research, information publishing, web technology & consulting services to public and private sector clients.
• Developed a tailored computerised database utilising Microsoft Access for the Irish University enterprise to achieve their search targets.
• Implemented an online database system of users for access to the West midlands financial services web portal.
• Instigated a client dial-up telephony system to troubleshoot access and login issues.

Manchester Airport

Responsible for computerising and data entry for the flight log reports including hours flown and miles covered for a broad spectrum of airlines using Windows NT 4.0

Associate’S Degree, Business Studies, Pass

Activities and Societies: University Rugby Team

Foundation Business Information Technology Course, Business Studies

Activities and Societies: RugbyGraduated with a Higher National Diploma (HND) Foundation 1 year qualification in Business Information.