Nick Cain Email and Phone Number
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I enjoy solving problems, no matter how big or small. I have a bachelor of science in broadcasting and digital media with a minor in business. I started work as an IT/Operations Manager for a small startup in the greater Seattle area called Radius Inc. in 2014. We were acquired by Luxoft, a global IT Consulting company and, I took a Senior IT Specialist role for North America. My main drive is helping people by making sure they can do their jobs as efficiently as possible.
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Devops ManagerXplor Mar 2023 - Present
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Devops Team LeadXplor Oct 2021 - Mar 2023DevOps Team Lead for the FieldEdge software vertical of Xplor. Creating and maintaining our CI/CD pipelines via Azure DevOps, manage all environments hosted in Azure. Helping to find solutions for complex problems by delivering scalable, low-cost, secure resources utilizing Azure IaaS and PaaS.
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Devops Engineer IiFieldedge Oct 2019 - Oct 2021Atlanta, Georgia, Us -
It Network AdministratorFieldedge Jul 2018 - Oct 2019Atlanta, Georgia, Us
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System AdministratorIpg - Integrated Surgical Solutions Sep 2017 - Jul 2018Alpharetta, Georgia, Us• Provide support for user problems related to hardware and software issues.• Diagnose and repair reported problems, which includes documentation of all pertinent end user information and nature of problem or issue.• Maintain detailed and accurate call/ticket logs and trouble tickets.• Record, track, and document the help desk request problem-solving process.• Test fixes to ensure problems have been resolved.• Evaluate documented resolutions and analyze trends for ways to prevent future occurrences.• Answering inquiries relating to IT department policies and procedures.• Assist with internal physical moves, PC, telephone etc.• Installation and approve operational quality of system equipment to include software, hardware devices and network connectivity.• Instruct and train customers on the proper operation, use and maintenance of the system.• Serve as company liaison with customers on administrative and technical matters for assigned projects.• Perform installation functions, such as cable pulling, mounting devices, switches and router mounting.• Participates in team meetings to discuss and evaluate current projects. -
Devops ConsultantLuxoft Mar 2017 - Sep 2017Zug, ChUtilize Azure and Visual Studio Online tools for building, deploying, and managing applications.Deploy infrastructure as code through ARM templates using PowerShell and JSON scripts.Create continuous integration and continuous deploy- ment processes for applications using Visual Studio Online.Setup and manage environments for different stages of the application life-cycle – dev, test, production. -
Senior It SpecialistLuxoft Jan 2016 - Mar 2017Zug, ChManaging and supporting local infrastructure - installing and configuring workstation based on Windows 7/8/10 and Mac OSX; servers based on Windows Server 2008 R2/2012R2; power systems.Unlock accounts, change passwords, grant access to folders on file server.Corporate services configuring - WSUS, File Servers, Print ServersManagement of Virtual Machines on local Hyper-V host via App Controller (System Center)Fast and adequate resolution of incidents and problems that arise in infrastructure.As a member of Global IT team respond to and resolve tickets in the corporate Service Desk system during local time zone hours.
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Operations ManagerRadius Inc. (Acquired By Luxoft) Jun 2014 - Dec 2015Designed, implemented, and managed the LAN for 200-plus devices with internal and external static IPs, DHCP pools, and WLAN. Configured internal network using routers, switches, and access points. Prepared accounts and equipment for 100 employees using Office 365 platform, Windows 8/10, and Mac OSX. Tracked and maintained over $250,000 of company assets by documenting and tagging assets, loading into database, and assigning to employees. Created and maintained internal SharePoint site for employees that housed document repositories, team sites, guides, manuals, calendars, and event gallery. Scaled IT support system for 150 employees to solve day-to-day problems including: network and accounts, equipment, email, Microsoft Office Suite, office printers, Amazon Web Services, and Microsoft Azure.
Nick Cain Skills
Nick Cain Education Details
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University Of IdahoBroadcasting And Digital Media -
Vallivue High SchoolHigh School
Frequently Asked Questions about Nick Cain
What company does Nick Cain work for?
Nick Cain works for Xplor
What is Nick Cain's role at the current company?
Nick Cain's current role is DevOps Manager, Field Services, IT Site Reliability Engineering.
What is Nick Cain's email address?
Nick Cain's email address is ni****@****oft.com
What is Nick Cain's direct phone number?
Nick Cain's direct phone number is +120893*****
What schools did Nick Cain attend?
Nick Cain attended University Of Idaho, Vallivue High School.
What skills is Nick Cain known for?
Nick Cain has skills like Integration, Customer Service, Windows, Management, Oracle Applications, Computer Hardware Troubleshooting, Internet Troubleshooting, Microsoft Office, Office 365, Windows Server, Software Troubleshooting, Network Troubleshooting.
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