Nick Cale, M.A. Email & Phone Number

Kansas City, MO, US

• I was promoted to Associate Director of Intelligence, where I took on increased responsibilities in team leadership, business development, and product innovation. I continued delivering exceptional insights in brand.
• Increased profitability by 30% by spearheading the creation of a three-tiered brand health tracker offering (Light, Standard, Always-On), which expanded key product offerings by over 100% and aligned with diverse.
• Secured new business with industry leaders by participating in RFPs for holistic brand health tracking initiatives, showcasing expertise in segmentation studies, and providing actionable insights to clients in.
• Delivered actionable market insights through comprehensive segmentation studies and landscape analyses across industries, including banking, pharmaceuticals, vehicles, and CPG, empowering clients to refine strategies.
• Optimized team resources by collaborating with the Intelligence Coordinator to track time and budget allocations, identifying operational efficiencies that ensured projects were delivered on time and within scope.
• Empowered team members and improved client outcomes by partnering with the VP of Intelligence to standardize processes, develop training materials, record instructional videos, and implement streamlined workflows.

• I served as the Subject Matter Expert for brand health tracking, providing strategic insights to clients including Winnebago, The Salvation Army, and CommunityAmerica Credit Union. By leveraging my deep expertise, I.
• Streamlined team efficiency and productivity by implementing structured, standardized meeting practices, reducing meeting durations by over 50% and enhancing team collaboration, project execution, and overall.
• Supported strategic research initiatives by collaborating with brand strategists to design and execute holistic consumer research studies, answering critical business questions for both existing and prospective clients.
• Strengthened team alignment and focus by initiating and leading monthly Quant strategy meetings to review team goals, discuss progress on departmental initiatives, and drive continuous improvement.

Remote-First Organization, US

• I was promoted to lead the Krispy Kreme International account, overseeing brand health tracking across 18 countries and delivering culturally tailored insights, such as regional consumption preferences. I led a global.
• Delivered 22 insights presentations in 2021 to Krispy Kreme’s executive team, driving strategic decision-making for a global enterprise with over $1B in annual revenue and operations in 18 countries.
• Generated $100K in additional revenue by consolidating survey data into a comprehensive assessment that addressed the brand’s most critical business questions, enhancing client value and satisfaction.
• Standardized structural documentation and training materials across 18 languages, enabling consistent delivery of high-quality insights and streamlining cross-regional operations.
• Enhanced global Voice of the Customer (VOC) programs, aligning insights with Krispy Kreme’s strategic objectives to drive brand growth, improve customer satisfaction, and inform data-driven decision-making across key.

Remote-First Organization, US

• I developed and supported over 50 Voice of the Customer (VOC) programs and brand research presentations for clients across Quick Service Restaurants, Grocery, Fitness, and Retail verticals. I delivered insights on key.
• Reduced new hire training time by 50% by streamlining and creating a comprehensive Brand Research Training Manual and on-demand video guides, enhancing efficiency and onboarding effectiveness.
• Optimized revenue opportunities by analyzing segment-specific targeting strategies, identifying approaches that could increase revenue more efficiently and effectively for clients.

Lee's Summit, MO, US

• I supervised the continuous quality improvement of multiple evidence-based treatment programs across 14 metropolitan locations, ensuring performance excellence through consistent monitoring and analysis of key.
• Co-chaired the Quality Improvement Committee, driving strategic initiatives to improve program outcomes, and facilitated the Wellness Committee to foster a culture of health and well-being within the organization.
• Designed and administered the Employee Wellness Survey, collecting actionable feedback from 540+ employees across 14 locations to inform organizational wellness strategies and enhance employee engagement.

Leavenworth, KS, US

• Increase compliance reporting of institutional program enrollment by 12.72%
• Registrar’s processor for the National Student Clearinghouse (NSC), reducing institutional errors by 13.29%
• Assist Human Resources in facilitation of campus training, resulting in 86% completion
• Assist in the production of the Higher Learning Commission reaccreditation portfolio
• Assist the Director of Campus Safety in the creation of yearly Clery and Security/Fire Reports
• Serve as the Administrator for the Maxient Conduct Management software

Leavenworth, KS, US

• Developed a risk assessment tool for the campus behavioral intervention team (CARE)
• Created individualized student success plans targeting students typically at risk
• Delivered centralized programming and services to ensure student academic and non-academic success, as well as increasing student engagement
• Campus Project Manager for the National Survey of Student Engagement (NSSE), increasing institutional response rate by 11.6%
• Conducted literature analysis and formulated applications for Title III and Title IX federal grants
• Assisted in realigning university learning objectives to increase internal validity and clarity

• Coordinated large-scale data entry and management with Consortium members across the Kansas City metropolitan area utilizing Microsoft Excel and SPSS
• Conducted statistical analysis complying with grant institutional review board guidelines
• Assisted with literature search and manuscript creation
• Participated in inter- and intradepartmental laboratory meetings

Master Of Arts (M.A.), Psychology

Bachelor Of Arts (B.A.), Magna Cum Laude, Psychology