 Supervise the storage and handling of baseballs, and coordinate pregame/in-game chain of command. Monitor compliant use of equipment such as Hawkeye, Trajekt, and other data tracking systems. Provide on-site support to the enforcement of the sign stealing and use of electronic device regulations. Other game-day responsibilities during the regular season and postseason as determined by theCommissioner’s Office.

• Oversees customer’s freight through tracing and tracking.• Manages customer support by responding to and handling all daily customer service requests.• Prepares and assists with quotes for customers.• Performs various daily/weekly/monthly data management tasks.

• Assisted with game day operations to provide a quality experience for all guests at the ballpark• Supervised up to 25 interns for every home game and event.• Supported gameday and office staff in their day-to-day activities, services, and strategic initiatives.• Conducted market research for new business clients within a 30-mile radius of Impact Field.• Provided administrative support for staff such as data management, prospect outlining, and marketing materials.

• Responsible for event rentals, game day operations, and various administrative tasks.• Designed and updated the weekly game plan which was shared across multiple departments.

• Greeted guests, scanned tickets, and directed fans to seating areas and facility amenities.

• Supervised 16 team members during every Illinois Football game day.• Greeted guests, scanned tickets, and directed fans to seating areas and facility amenities.

• Focused on delivering a best-in-class fan experience to guests of Wrigley Field• Assisted with the implementation of the Cubs’ mobile ordering system.• Greeted and directed guests throughout the ballpark.• Utilized knowledge of Wrigley Field and Cubs history to engage with fans and guests.• Performed additional responsibilities as needed and as directed by supervisory personnel.