Nicholas Cerame Email & Phone Number

Charlotte, Nc, Us

Corneilus, Nc, Us

Auto Momentum is a cutting-edge automotive partner specializing in enhancing dealership performance. We focus on maximizing sales opportunities and optimizing variable operations. Our approach combines data-driven analysis and custom-tailored strategies to optimize sales processes, BDC/Internet departments and CRM usage. We offer comprehensive training and support, ensuring dealerships not only meet but exceed their sales targets. Auto Momentum is committed to transforming dealership operations for sustained success and growth in the competitive automotive market.

Charlotte, Nc, Us

Recruit, hire, train, and lead a team of automotive salespeople to achieve and exceed sales goals. Oversee sales progress, coach on best practices, manage CRM platforms, and maintain customer satisfaction. Compile regular reports for management and handle financial deal approvals.

Kernersville, Nc, Us

Establish and achieve monthly finance and insurance goals for automotive sales, service contracts, and customer service while maintaining high ethical standards and customer satisfaction. Assess buyers' financing needs, present suitable auto finance plans, and support the sales manager in offering aftermarket products and service contracts. Ensure compliance with all regulations when handling paperwork, financial transactions, and working with lending institutions.

Kernersville, Nc, Us

Built a cradle-to-grave Internet Sales Department/Hybrid BDC, hiring and training a team of 18 internet salespeople and 5 BDC agents. Implemented a new CRM system (Eleads) with tailored workflows and key metric reporting, increasing appointments set by 24% and maintaining a 68% show rate and a 13.40% close rate. Created a high-energy, competitive culture, optimized inbound and outbound processes, integrated AI for lead management, and increased user activity tasks by 45,000. Acted as sales manager, handling deals, credit evaluations, and closing out-of-state transactions.

Mechanicsville, Virginia, Us

Created and built a two-store in-house Business Development Center from scratch, analyzing KPIs to identify needed changes for variable operations. Implemented Eleads CRM, built lead assignment rules, and set up workflows and key metric reporting. Conducted a hiring event, interviewing 200 candidates in 3 days, and hired and trained 15 BDC agents and 18 sales staff. Fostered a high-energy, competitive culture, optimizing inbound, outbound, and follow-up processes, resulting in a 58% increase in appointment shows in the first month. Invited by ownership to join the executive management team of the Auto Group.

Collaborated with customers and sales staff through various communication methods to ensure a positive purchasing experience. Utilized E-Leads CRM to maintain and organize customer information and process deals. Built an internet department from scratch, creating new processes, activating reporting, and tracking results. Developed training spreadsheets and collaborated with team members to improve processes and achieve record sales goals. Structured and finalized deals, assisted sales personnel at the desk, and increased internet sales and gross profit by 250%, setting store records for internet lead sales.

Clermont, Florida, Us

Worked closely with customers and sales staff through multiple communication methods to ensure a positive and smooth purchasing experience. Utilized E-Leads CRM to maintain and organize customer information and process deals. Created training and utilization spreadsheets to meet goals, track results, and train new team members. Collaborated with team members to improve processes and achieve record sales goals. Increased BDC sales by 140%, improved appointment set-to-show-to-sold ratios, and enhanced lead productivity by adjusting lead sources through report tracking.

Clermont, Florida, Us

Managed inbound and outbound communications, scheduled appointments, and followed up with potential and existing customers to ensure a seamless sales process. Utilized CRM systems to organize customer information and track leads. Supported the sales team in achieving their goals by maintaining a high level of customer service and engagement.

Union, Nj, Us

Provided professional and comprehensive car ownership experiences by discussing lease terms, sharing product knowledge, and conducting demo drives. Responded to customer inquiries promptly and worked with the business development center to secure incoming customers. Collaborated with colleagues and management to improve selling strategies and customer service skills.

Advanced Regents Diploma, Honors/Regents High School/Secondary Diploma Program

Education record