Nick Chandler Email & Phone Number

San Francisco, California, Us

As a Senior Engineer and Technical Lead on HashiCorp's Customer Insights team, I drive the development of libraries and services that empower our product lines to securely collect product usage data from consenting customers. I have spearheaded significant enhancements, including manual reporting capabilities for airgapped customers and the introduction of diverse new metric types. These innovations help our product line teams and other internal stakeholders identify priority areas for development, ultimately enhancing our company's products to better serve our customers.I work daily with technologies such as Go (Golang), AWS (ECS, ALB/NLB, Kinesis), and GitHub (CI/CD), leveraging them to deliver reliable and scalable solutions.

Newark, De, Us

During my tenure at Sallie Mae, I contributed to two distinct teams, each with critical missions.As an engineer on the System Team, I specialized in managing CI/CD pipelines for application development teams, ensuring smooth and efficient delivery processes. Additionally, I developed and contributed to command-line tools that empowered application teams to bootstrap and monitor their applications in Amazon Web Services (AWS).Subsequently, I joined a team focused on building web API services that bridged Salesforce and mobile apps with Sallie Mae’s existing web application infrastructure. My contributions included designing and implementing key system components, such as integration with the company’s authentication service. I also designed and developed a load-testing framework that identified critical scaling bottlenecks, enabling the service to meet performance requirements before launch.Key technologies I worked with include Go (Golang), Python, C#, and AWS services (API Gateway, Lambda, ECS, Secrets Manager, Parameter Store, CloudFormation, ALB/NLB), as well as Azure DevOps.

I build software solutions for internal and external customers.Internally, I develop automation to deploy and operate managed software and infrastructure. Key tools include Ansible, Jenkins, Python, Django/Flask, MongoDB, Packer, Vault, Vagrant, and PowerShell.Externally, I develop custom software solutions on common infrastructure platforms for ClearObject customers. I primarily develop web API-based applications with Python and Django on top of Google Cloud Platform and IBM Cloud.

Oak Brook, Illinois, Us

Manage pre-sales and post-sales IT consulting team responsible for a wide variety of technologies, including: servers (physical and virtual), application & desktop virtualization, storage, backup & recovery, and data center networking (LAN and SAN). Sample vendor partners include Cisco, Citrix, Nimble Storage, VMware, Microsoft, and CommVault.

Oak Brook, Illinois, Us

Map business requirements and goals to technology solutions. Design, deliver, and troubleshoot technical solutions. Provide subject matter expertise to client base and to other Burwood resources in the following areas: routing and switching (LAN, WAN, Data Center), virtualization, unified computing, SAN, and storage.

Huntsville, Al, Us

Designed and executed quality assurance tests for software features of NetVanta routers and switches. Identified bugs and worked closely with Design Engineers to drive problems to resolution.

Huntsville, Al, Us

Supervised day-to-day operations of the NetVanta Support Team, responsible for ADTRAN’s NetVanta router and switch platforms. Managed support escalations as well as escalations to Engineering. Assisted with managing customer and VAR relationships, while ensuring that customers' problems were driven to resolution. Provided design guidance to ADTRAN Systems Engineers, Account Managers, and Product Managers, while developing proposals for large or complex customer networks.

Huntsville, Al, Us

Provided level 1 and level 2 support to ADTRAN customers for several CPE product families, including: NetVanta routers/switches/firewalls, NetVanta 7100 IP Communications Platforms, and ATLAS multi-service Integrated Access Devices (ISDN BRI, ISDN PRI, RBS, and analog voice). Trained new Technical Support Engineers on several technologies, including T1, T3, ISDN, Serial Communication, and taught an internally-developed CCNA course.

Ms, Information & Communication Sciences

Ba, Telecommunications