Nicholas C. Email & Phone Number

California, United States

San Francisco, California, US

South San Francisco, CA, US

• Manage a portfolio of 350+ owners & 2,000 residents to optimize business operations by increasing marketing channels (Google SEO, LeadSimple, social media presence), providing market analyses, and maximizing revenue.
• Led and executed company implementation of AppFolio, a cloud-based software program, which increased staff productivity and allowed for the company to manage 20 additional stakeholders, increasing revenue by.
• Collaborate with cross-functional teams to establish compliant standard operating procedures (onboarding new business, accounting, application process, maintenance department) and taught 7 team members new SaaS.
• Drive client engagement of software platforms by converting over 85% of clients payments and service requests to online, reducing data entry of over $600,000+ in monthly revenue and allowing for staff response within.

OO

• Owned $25M book of business for key clients: Diageo, NFL, The Truth Initiative, Activision/Blizzard, Tinder, SmartWater, Starbucks, GrubHub, Supercuts.
• Managed multiple marketing campaigns simultaneously with budgets ranging $100,000 - $650,000+ for smaller projects, and $1M - $4M+ for larger projects, assuring positive project cash flow and in budget.
• Built both internal and external project/financial dashboards to streamline status updates on budgets, billable hours, and project deadlines in a fast-paced environment.
• Implemented WIP reports to proactively resolve issues with C-Suite executives, account directors, business development, finance, production and creative teams, which strengthened resource utilization and P&L margins.
• Managed $3M, monthly, revenue accounting close-related functions and performed key month-end revenue and expense accruals.
• Cross-functionally collaborated to ensure hitting project deadlines, approval statuses, expenses, and production budgets (underages/overages).

OO

• Supported the Los Angeles Leadership and Finance team in the overall growth of the business by networking, researching industry trends, and potential clients.
• Provide real-time, bespoke client support to C-level business executives by owning day-to-day communications of incoming/ad-hoc account escalations.
• Maintained fee and project-based billing schedules, creating invoices, and ensuring agency compliance of client billing policies.
• Prepared a series of reports used in key decision making by senior executives. Reduced output required to prepare these reports by 25%.
• Liaison between account managers and business development.
• Participated in the RFP process with relevant stakeholders.