Nicholas Clemens Email and Phone Number

In my Position as ManagerMajor Responsibilities:Conducting daily audits across all business facets to optimize betting metrics and cash-in/out accounting accuracy; leading, scheduling, and mentoring staff for exceptional workplace environment; collaborating with food and beverage provider and staff to elevate guest experiences; guiding and enrolling employees seamlessly into benefit plans; orchestrating efficient vendor coordination to assure well-equipped workplace. Listed below are some of my achievements within this role:• Built comprehensive 401k, medical, dental, and vision plans.• Spearheaded selection and onboarding of armed security firms, as well as managed office setup and inventory.• Streamlined licensing processes with state agencies to facilitate seamless operations for employees and vendors in Maryland.

Maintained the Vice President's agenda, planed appointments and meetings, attended meetings and took minutes, handled phone calls, managed correspondence, arranged travel, maintained records, and assisted in various administrative tasks.

In my Position as Operations ManagerMajor Responsibilities:Managing daily accounting, inventory control, and staff leadership for diverse operations, including bingo programs, electronic pull tab dispensers, sports wagering, and food service; overseeing staff scheduling and monitoring payroll systems; ensuring compliance with company policies, vendor agreements, and local/state regulations for daily, monthly, and annual reporting; analyzing business processes to identify areas for enhancement and develop performance-boosting solutions; conducting regular staff meetings to discuss operational challenges and deliver performance feedback.Listed below are some of my achievements within this role:• Ensured daily accounting for business with $140 million in gross cash flow.• Collaborated with vendors to craft strategic contracts for valuable company partnerships.• Led interviews, recruitment, and employee mentoring, while creating work schedules for 100+ employees.• Maintained prominent presence to prioritize smooth, safe, and efficient workflow for customers and employees.• Addressed customer service concerns, conflicts, and disruptions on individual basis to assure customer satisfaction and business improvement.

In my Position as Sales Floor AssociateMajor Responsibilities:Utilizing electronic verification systems with emphasis on validating winning tickets before awarding prizes to players; offering detailed explanations of game rules, payouts, and relevant information to clients in line with company policies and state/local government regulations.Listed below are some of my achievements within this role:• Delivered top-notch service to ensure customer satisfaction.

In my Position as Slot Cashier/TechnicianMajor Responsibilities:Conducting regular maintenance on 200 slot machines to guarantee optimal performance during operational hours; executing responsibilities with speed and precision aimed at elevating company and customer satisfaction to highest level. Listed below are some of my achievements within this role:• Ensured customer satisfaction through attentive and personalized assistance.• Provided comprehensive on-the-job training to new technicians with focus on familiarizing them with slot machine maintenance duties.